# Soft Services Team Leader

**Company**: ABM UK
**Location**: Bracknell, England
**Experience**: senior
**Job type**: Full-time
**Salary**: Competitive
**Category**: Operations
**Industry**: Facilities Management

**Apply**: https://jobs.workable.com/view/q6gCakMc3EC8vzQ5uuXYLA/soft-services-team-leader-in-bracknell-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3cf36515-61c

## Description

We are seeking a Soft Services Team Leader to oversee the day-to-day operations of the cleaning, waste management, and security teams at The Lexicon, Bracknell.

As a Soft Services Team Leader, you will be responsible for ensuring the delivery of high standards in service, safety, and customer experience.

Key Responsibilities:

- Lead and manage a multi-functional team, including cleaning, waste management, and security personnel.

- Provide training, coaching, and development opportunities to staff.

- Foster a positive and collaborative team culture.

- Maintain a strong focus on customer satisfaction and guest experience.

- Handle customer inquiries and complaints effectively.

- Implement improvements based on customer feedback.

- Ensure the effective delivery of cleaning, waste management, and security services across the site.

- Monitor and maintain high standards of hygiene, cleanliness, and safety.

- Coordinate with other departments to ensure seamless operations.

- Ensure adherence to health and safety regulations, company policies, and industry standards.

- Conduct regular audits and inspections to maintain compliance.

- Address and resolve any compliance issues promptly.

- Manage staffing levels, schedules, and resource allocation efficiently.

- Monitor and control costs across all service areas.

- Identify opportunities for cost savings and operational efficiencies.

- Oversee site-wide incident response and emergency procedures.

- Coordinate with relevant teams during emergencies to ensure safety and continuity.

- Review and update emergency response plans regularly.

Requirements:

- Proven experience in a supervisory or managerial role within facilities management, retail operations, hospitality, or customer service-focused environments.

- Strong leadership and team management skills, with the ability to motivate and develop diverse teams.

- Demonstrated commitment to delivering exceptional customer service and enhancing the customer experience.

- Excellent communication and interpersonal skills, capable of engaging effectively with staff, customers, and stakeholders.

- Solid understanding of health and safety regulations, compliance requirements, and industry best practices.

- Experience in resource allocation to optimize operational efficiency.

- Flexibility to work various shifts, including weekends and public holidays.

Benefits:

- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

- Mental Health support and Life Event Counseling

- Get Fit Programme

- Financial and legal support

- Cycle to work scheme

- Access Perks at Work, our innovative employee app where you can find: perks, life, and support

## Skills

### Required
- leadership
- team management
- customer service
- health and safety regulations
- compliance requirements
- resource allocation

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/q6gCakMc3EC8vzQ5uuXYLA/soft-services-team-leader-in-bracknell-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)