# Engagement Lead

**Company**: Marks & Spencer
**Location**: United Kingdom
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Retail

**Apply**: https://fa-eqid-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/142003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/engagement-lead-3cdcc690-669/

## Description

This role can be based in either our Salford Quays Support Office or London Support Office.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

### What you’ll do

Your key accountabilities will include:

- Lead the development and delivery of a clear, insight-led colleague engagement strategy aligned to M&S behaviours and transformation goals.

- Own and evolve our colleague listening approach, including surveys and listening sessions across all levels of the organisation, ensuring colleague voice is understood and acted upon.

- Translate engagement data, trends, and feedback into clear insight, practical recommendations, and prioritised actions for business areas and senior leaders.

- Work collaboratively with People Partnering teams, COEs, People Hub, Business Involvement Group, Internal Communications, and external survey providers to bring engagement plans to life.

- Build leadership capability by helping leaders understand engagement insight, take meaningful action, and keep local action plans relevant, visible, and impactful.

### Who you are

Your skills will include:

- A strategic problem solver who can turn data, feedback, and insight into clear stories, recommendations, and action.

- Excellent communication, presentation, and facilitation skills, with the ability to make complex insight simple, engaging, and actionable.

- Strong business partner management and influencing skills, including confidence working with senior leaders and Exec-level partners.

- A strong understanding of engagement, culture, organisational effectiveness, and change, ideally within a fast-paced retail or customer-led environment.

- Strong project management skills, attention to detail, and confidence working with tools such as Excel, PowerPoint, Power BI, and communications sites.

### What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value, and service to millions of customers every day. We’re inclusive, fast-moving, and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.

- Competitive holiday allowance with the option to buy more.

- Discretionary bonus schemes linked to your performance and ours.

- Strong pension and life assurance to help plan for the future.

- Tailored induction and training to support your development from day one.

- Exclusive perks and savings through our M&S Choices portal.

- Market-leading family policies, including parental, adoption, and neonatal leave.

- 24/7 wellbeing support, including virtual GP access and mental health services.

- One paid volunteer day a year to support a cause that matters to you.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- strategic problem solving
- data analysis
- communication
- presentation
- facilitation
- project management
- Excel
- PowerPoint
- Power BI

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Source: [Apply at fa-eqid-saasfaprod1.fa.ocs.oraclecloud.com](https://fa-eqid-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/142003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)