# Client Engagement Specialist

**Company**: Dow Jones
**Location**: Stockholm
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: SEK 525,000 - SEK 625,000
**Category**: Sales

**Apply**: https://dowjones.wd1.myworkdayjobs.com/en-US/Dow_Jones_Career/job/Stockholm/Client-Engagement-Specialist_Job_Req_55042?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3cb41386-fd4

## Description

About the Role:

As a Client Engagement Specialist, you will be responsible for managing all renewal aspects of the relationship with a defined set of customers. Your goal is to retain existing contract revenue within existing buying centers and support new sales into these accounts made by the Account Executive.

**Responsibilities**

- Be responsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan

- Proactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround

- Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports

- Oversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year

- Support new sales into existing accounts to ensure maximum customer ROI with DJ

**Customer Knowledge**

- Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ business/industry, competitor solutions they are using and the client’s current and developing needs

- Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups

- Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing

**Lead Generation**

- Identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities

- Maintain accurate and appropriate client records within the Company’s systems

**Requirements**

- At least 3 years of proven success in customer engagement or sales

- Exceptional written and verbal communication skills

- Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment

- Excellent project management and organizational skills with a keen attention to detail

- Proficient in Microsoft Office suite & Google Drive

**Benefits**

- Comprehensive Insurance Plans

- Paid Time Off

- Family Care Benefits

- Access to Dow Jones Products

- Subscription Discounts

- Employee Referral Program

- Employee Well-being Support & Fitness Programs

- Financial Health Programs

- Cybersecurity Protection

## Skills

### Required
- Microsoft Office suite
- Google Drive
- customer engagement
- sales

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Source: [Apply at dowjones.wd1.myworkdayjobs.com](https://dowjones.wd1.myworkdayjobs.com/en-US/Dow_Jones_Career/job/Stockholm/Client-Engagement-Specialist_Job_Req_55042?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)