# 2026 Support Associate - Korean&English(Seoul)

**Company**: Agoda
**Location**: Seoul
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/agoda/jobs/8129477?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3cb112d9-c1e

## Description

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings, with a diverse team of over 7,000 people from 90 countries.

As a Support Associate in Seoul, supporting Korean and English, you will:

- Deliver outstanding service to guests and partners via phone, email, and chat

- Handle a high volume of inquiries and deliver accurate, timely resolutions

- Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)

- Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)

- Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities)

- Apply Agoda policies and procedures in a fair and consistent way

- Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases

- Safeguard customer data and maintain strict confidentiality at all times

- Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation

Core Skills and Competencies:

- Strong customer focus and a genuine desire to help others

- Excellent spoken and written Korean skills, and minimum B1 level English

- Ability to stay calm, accurate, and professional under pressure

- Good problem-solving skills, using guidelines and data to make decisions effectively

- Flexibility to adapt to new tools, processes, and feedback

- Ability to manage time and priorities in a fast-paced, high-volume environment

- Reliability, integrity, and a positive, collaborative attitude

Benefits:

- Hybrid work model

- Competitive compensation with performance-based incentives

- Annual discretionary performance bonus

- Health insurance and other locally competitive benefits

- Agoda travel discounts and special rates on accommodation and related products

- Work from anywhere for up to 30 days per year

- Structured training, coaching, and clear performance metrics

- Opportunities to grow your career within the Customer Experience Group or across Agoda

## Skills

### Required
- Korean
- English
- customer service
- problem-solving
- communication

### Nice to have
- prior working experience in customer support
- contact center experience
- travel industry experience
- e-commerce experience
- hospitality experience
- BPO experience
- additional language skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/agoda/jobs/8129477?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)