# Executive Director, Listening **Company**: CVS Health **Location**: Woonsocket, RI **Experience**: executive **Job type**: full-time **Salary**: $131,500.00 - $303,195.00 **Category**: Human Resources **Industry**: Healthcare **Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/RI---Woonsocket/Executive-Director--Colleague-Voice_R1095361?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/executive-director-listening-3ca8eb19-0a1/ ## Description We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience. The Executive Director, Listening is accountable for defining and leading the enterprise colleague listening strategy and ensuring colleague sentiment, experience, and emerging risks are translated into actionable insights for senior leaders. **Major Responsibilities** - Set the enterprise colleague listening strategy, roadmap, governance model, annual listening calendar, and operating priorities. - Lead the design and evolution of a comprehensive colleague listening ecosystem, ensuring programs are aligned to enterprise culture, workforce, and colleague experience priorities. - Oversee listening channels, including surveys, pulse surveys, listening sessions, focus groups, escalations, and continuous feedback, while ensuring effective execution through the Listening team. - Translate colleague sentiment, themes, and risks into executive insights, strategic recommendations, and decision-ready reporting. - Drive closed-loop action management to ensure listening insights lead to visible follow-through, accountability, and measurable outcomes. - Partner across Culture, HR, and business teams to ensure colleague voice informs enterprise priorities, leader actions, and organizational decision-making. - Build and maintain trusted relationships with senior executives, HR leaders, and business stakeholders to translate listening insights into clear priorities, actions, and accountability. - Serve as the enterprise listening advisor, providing insight on colleague sentiment, experience trends, and emerging risks within the broader culture strategy. - Influence decision-making by synthesizing qualitative and quantitative data into compelling narratives and recommendations. - Establish frameworks that translate feedback into action planning, leader enablement, and sustainable behavior or process change. - Equip leaders with insights, tools, and guidance to respond effectively to colleague feedback and demonstrate visible follow-through. - Measure the impact of listening-driven actions and continuously refine strategies, operating rhythms, and reporting to improve adoption and effectiveness. - Ensure inclusivity and accessibility across all listening channels to capture diverse employee perspectives. - Ensure tools, analytics, and reporting capabilities are effective, scalable, and accessible in support of the enterprise listening strategy. **Required Qualifications** - Demonstrated experience overseeing corporate listening programs or other large-scale employee engagement programs - 8+ years building, managing, developing, and coaching high-performing teams - Excellent verbal and written communication skills - Strong relationship-building skills with team members and business leaders - Excellent organizational skills, time management and attention to detail - Proven executive-level experience in colleague experience, organizational development, culture, or related fields. - Strong executive presence with the ability to influence at all levels of the organization. - Exceptional analytical and storytelling skills, translating insights into action. - Experience managing complex stakeholder environments and driving cross-functional initiatives. - Strategic thinking and enterprise mindset - High emotional intelligence and empathy - Influential communication and stakeholder management - Data-driven decision-making **Education** - Bachelor's Degree **Pay Range** $131,500.00 - $303,195.00 **Benefits** This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - strategic thinking - emotional intelligence - influential communication - data-driven decision-making - exceptional analytical and storytelling skills --- Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/RI---Woonsocket/Executive-Director--Colleague-Voice_R1095361?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)