# Software Product Manager- WXP Care Packs **Company**: HP Inc. **Location**: Spring, Texas **Experience**: senior **Job type**: full-time **Salary**: $105,050 to $161,800 USD annually **Category**: Product Management **Industry**: Technology **Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Spring-Texas-United-States-of-America/Software-Product-Manager--WXP-Care-Packs_3167383-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/software-product-manager-wxp-care-packs-3c6fb703-896/ ## Description As a Software Product Manager, you will lead execution of the Service Delivery Partner integration experience into the WXP platform - specifically how Service Delivery Partners onboard, integrate, and manage a WXP offering that includes a HW Service Care Pack. **Key Responsibilities:** **Onboarding, Opt-In/Opt-Out & Care Pack Lifecycle** - Elicit detailed requirements for the onboarding/offboarding journey through workshops and functional design documents, including telemetry opt-in/opt-out mechanics, tenant-level opt-out and re-opt-in capabilities, and care pack registration and expiration handling. - Support definition and validation of requirements for WXP care pack management features (Care Pack registration, entitlement checks, plan adjustments based on P/P+ thresholds) in partnership with LCS on service business requirements. - Support the CS/CDAX telemetry integration workstream, including requirements for surfacing hardware service progress to customers and partners. - Ensure scope, dependencies, and success criteria are clearly defined before work enters development. - Lead business readiness activities for owned features, including end-user training materials, product testing, and rollout support. **Service Delivery Partner Integration Experience** - Support the customer and Service Delivery Partner integration experience, including onboarding and configuration workflows, ensuring they're clear, automated where possible, and scaled for SMB and Enterprise use cases. - Act as an advocate for Service Delivery Partner and stakeholder needs during specification and development, escalating requirements or prioritization questions to the Expert/Principal PM as needed. - Incorporate partner feedback into feature definition and testing for the areas you support. **Feature Delivery & Execution** - Translate user and partner requirements into executable, workable feature items with the software engineering team. - Collaborate with PC Support, Print Support, Poly, Configuration Services, RPB, and Renew Services, along with Engineering, to capture needs and define scalable solutions for the areas you support. - Facilitate creation of customer and channel journey details (operational specifics) in partnership with LCS Services (Product Management & Operations). - Drive process changes based on analysis of operational data and user behavior within owned workflows. **Cross-Functional Execution & Operating Rhythm** - Support WXP & LCS business reviews with clear, well-prepared updates on your domain. - Maintain operational rigor across your workstreams , clear documentation, tracked dependencies, and predictable delivery. - Guide execution by attentively monitoring milestones, tasks, and deliverables against the defined plan, flagging risks early. **Required Skillset:** - Working understanding of the WXP solution and operating model. - Product management experience defining clear requirements, managing backlogs, and delivering measurable outcomes in partnership with engineering and operations. - Working familiarity with channel routes to market and how platform capabilities, packaging, and differentiation vary by channel type. - Technical fluency in SaaS platforms and service operations; ability to ramp quickly on Lifecycle Services (LCS) offerings, customer needs, and operating constraints, or on WXP solution and operating models. - Ability to collaborate effectively with immediate cross-functional partners (Product, Engineering, Services) to drive execution. - Ability to participate in requirements discussions across multiple service teams and synthesize inputs into a coherent, well-scoped set of deliverables. - Understanding of the broader market, competitive landscape, and relevant open-source technologies. **Education and Experience:** - Four-year or Graduate Degree in Computer Science, Software Engineering, Information Systems, or a related field. - 4-7 years of work experience, preferably in product management, digital or software product development, or a related field (or an advanced degree with 3-5 years of experience). - Experience translating partner, customer, or operational requirements into clear PRDs and prioritized backlogs. - Experience working across engineering, operations, and Service Delivery Partner-facing teams to drive alignment on cross-functional initiatives. The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:** - Health insurance - Dental insurance - Vision insurance - Long term/short term disability insurance - Employee assistance program - Flexible spending account - Life insurance - Generous time off policies, including; - 4-12 weeks fully paid parental leave based on tenure - 11 paid holidays - Additional flexible paid vacation and sick leave For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - WXP solution - product management - SaaS platforms - service operations - Lifecycle Services (LCS) --- Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Spring-Texas-United-States-of-America/Software-Product-Manager--WXP-Care-Packs_3167383-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)