# Movement Operations Associate (Field Support, Airport)

**Company**: International Organization for Migration (IOM)
**Location**: Chicago, United States of America (the)
**Work arrangement**: onsite
**Experience**: mid
**Job type**: contract
**Salary**: USD 7,346.92 monthly
**Category**: Operations
**Industry**: Non-Profit

**Apply**: https://fa-evlj-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/23848?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3c2d7034-d9e

## Description

The Movement Operations Associate (Field Support, Airport) will provide critical support and assistance to refugees and migrants arriving at airports in Chicago, Illinois. The successful candidate will work under the general supervision of the National Operations Coordinator and the direct supervision of the National Operations Associate.

Responsibilities:

- Provide field support activities at assigned airports, including meeting and assisting beneficiaries, organizing transportation, and completing administrative duties.

- Meet beneficiaries at arrival gates, assist with arrival procedures, and escort them through immigration and customs procedures.

- Communicate with airlines, CBP, and other vendors as needed to resolve issues.

- Prepare and complete required paperwork, including flight packages and domestic bookings sheets.

- Accompany medical cases to hospitals and ensure necessary documentation is completed.

- Provide assistance at hotels for individuals in transit, particularly vulnerable people.

- Provide interpretation assistance for arriving migrants.

- Certify, update, and validate domestic bookings and air tickets information in IOM systems.

- Support provision of training for new team members.

- Prepare incident reports and lodge them through relevant online systems.

- Provide regular feedback to supervisors and keep them informed of any issues.

Qualifications:

- Bachelor's degree in Social Science, International Relations, Regional Studies, or a related field with three years of relevant professional experience; or a high school diploma with five years of relevant professional experience.

- Operational experience at a U.S. Port of Entry (POE) is required, with a strong understanding of movement workflows and direct coordination with CBP.

- Demonstrated knowledge of airline processes and CBP procedures relevant to the arrival and onward movement of IOM-assisted beneficiaries.

- Prior Movement Operations, transportation-related, and/or management experience are strongly preferred.

- Computer/software literate with good knowledge of Microsoft Office.

- Strong interpersonal and communication skills.

- Attention to detail and ability to organize.

- Self-motivated, objective-driven, and able to use own initiative and work under pressure with minimum supervision.

- Fluency in English is required (oral and written).

Benefits:

- Salary: USD 7,346.92 monthly (G5 grade)

- Contract type: One-year fixed term

- Initial duration: 12 months

## Skills

### Required
- Microsoft Office
- communication skills
- organizational skills
- interpersonal skills

### Nice to have
- airline processes
- CBP procedures
- movement operations
- transportation-related experience
- management experience

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