# IT Operations Specialist I

**Company**: Cloudflare
**Location**: London, UK
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8281074?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3c1e9f38-06e

## Description

As an IT Operations Specialist I, you will provide essential onsite IT support and help maintain daily workplace technology at our corporate office.

Working in a heavy macOS and Google Workspace environment with additional support for Windows and Linux endpoints, you will deliver hands-on technical assistance, maintain office AV systems, and manage end-to-end hire-to-retire lifecycle processes.

In this role, you will also leverage our internal AI technology tools to optimize support workflows and documentation.

You will collaborate closely with broader IT teams, the IT Service Desk, HR, Places & Office, and Security teams to ensure a seamless technical experience for all employees.

**Role Responsibilities:**

- Act as the primary onsite technical support resource, managing employee walk-ups, support tickets, and hardware troubleshooting across macOS, Windows, and Linux endpoints.

- Work closely with broader IT engineering and operations teams to execute infrastructure updates, enforce system policies, and resolve escalated technical issues.

- Manage complete hire-to-retire IT operations, including hardware provisioning, account setup, leading IT orientation for new hires, offboarding asset recovery, and access revoking.

- Administer day-to-day user accounts, permissions, and group access within Google Workspace and connected corporate SaaS tools.

- Manage physical IT asset lifecycle operations, including inventory tracking, hardware check-in/check-out, stock audits, and secure device disposal.

- Utilize internal AI technology tools to summarize support incidents, speed up ticket resolution, and draft self-service Knowledge Base (KB) documentation for end users.

- Support office conference room technology (Google Meet Hardware and Zoom Rooms) and provide live technical setup for corporate town halls and department events.

- Participate in a scheduled on-call rotation (evenings and weekends) to address critical after-hours P1/P2 incidents, system outages, and urgent executive support needs.

**Benefits:**

- Medical/Rx Insurance

- Dental Insurance

- Vision Insurance

- Flexible Spending Accounts

- Commuter Spending Accounts

- Fertility & Family Forming Benefits

- On-demand mental health support and Employee Assistance Program

- Global Travel Medical Insurance

- Short and Long Term Disability Insurance

- Life & Accident Insurance

- 401(k) Retirement Savings Plan

- Employee Stock Participation Plan

- Flexible paid time off covering vacation and sick leave

- Leave programs, including parental, pregnancy health, medical, and bereavement leave

## Skills

### Required
- macOS
- Google Workspace
- Windows
- Linux
- IT support
- Help-desk experience

### Nice to have
- Mobile Device Management (MDM) platforms like Jamf Pro or Kandji
- Corporate ticketing platforms such as Jira Service Management or Zendesk
- Relevant technical certifications such as Apple Certified Support Professional (ACSP), Google Workspace Administrator, CompTIA A+, or ITIL 4 Foundation

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8281074?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)