# Software Engineer, Community Support Engineering

**Company**: Airbnb
**Location**: China
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q63327

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/7945163?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3c0b7b18-dc2

## Description

Job Title: Software Engineer, Community Support Engineering

Airbnb is looking for a skilled Software Engineer to join our Community Support Engineering team in China. As a member of this team, you will play a critical role in building and maintaining the tools and systems that support service reliability, monitoring, and alerting.

The Community You Will Join:

Community Support Engineering (CS Eng) is responsible for the world-class technology, architecture, and solutions that power Airbnb's global community support operations. The products and solutions we build support our customers, front line agents, and business process operations teams. They are a key driver of enabling Airbnb's core business.

A Typical Day:

- Design, implement and maintain the tools and systems that support service reliability, monitoring, and alerting.

- Contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch.

- Collaborate with TechOps and other engineering teams to ensure services are designed with reliability in mind, and provide guidance on the appropriate use of tooling and automation.

- Identify opportunities to improve the reliability, scalability, and efficiency of our services and drive their implementation.

- Illustrate operational excellence with focus on raising the bar for quality, reliability and availability.

Your Expertise:

- 3+ years of relevant software development industry experience in a fast-paced tech environment.

- Bachelor's and/or Master's degree, preferably in CS, or equivalent experience.

- Excellent communication and collaboration skills.

- Proven experience working with many engineering teams and cross-functional partners.

- Strong expertise in building large-scale backend systems and experience in user-facing features.

- Strong product and design instinct, previous proven experience building delightfully designed experiences.

- Flexible in leadership style, can adapt to a variety of ways of working depending on the situation.

- Experience leading and shipping large initiatives with high business impact.

- Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality.

- Strong communication skill and ability to influence decisions from a wide variety of stakeholders.

- Fluency in communication in English and Mandarin.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

## Skills

### Required
- software development
- backend systems
- user-facing features
- large-scale systems
- technical design
- development
- test automation
- experimentation
- analysis
- launch
- reliability
- scalability
- efficiency
- operational excellence
- quality
- availability

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airbnb/jobs/7945163?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)