# Associate Director, KYC Onboarding

**Company**: RBC
**Location**: London, United Kingdom of Great Britain and Northern Ireland
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/London-United-Kingdom-of-Great-Britain-and-Northern-Ireland/XMLNAME-12-month-FTC---Secondment-Opportunity---Associate-Director--KYC-Client-Onboarding--London----GG07_R-0000192547-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/associate-director-kyc-onboarding-3c00db84-a41/

## Description

This is a 12-month fixed-term contract opportunity for an Associate Director, KYC Onboarding, to lead the strategic direction and operational excellence of the KYC onboarding function within Client Shared Services.

The Associate Director oversees multiple teams of KYC Analysts and Managers and is responsible for managing the end-to-end onboarding process for completing client due diligence reviews across the organisation.

**Strategy & Performance Management**

- Establishes team strategy and optimises processes, measuring performance against key success metrics and key risk indicators.

- Maintains and supervises the KYC pipeline for data hygiene and KPI reporting across all teams.

**Operations & Compliance**

- Oversees multiple KYC teams to ensure consistent collection and validation of Know Your Client due diligence requirements for new and existing client relationships.

- Ensures requirements are obtained and documented prior to relationship establishment in accordance with local AML compliance regulations and RBC policies.

**Risk Mitigation & Control Design**

- Designs controls and enhances monitoring effectiveness by reviewing Quality Control, Quality Assurance, and internal control testing results.

- Monitors and resolves non-compliance issues, establishes preventative controls to minimise operational risks.

**Policy & Procedure Expertise**

- Owns deep accountability for local regional KYC policies and procedures and serves as a functional expert of Fenergo.

- Responds to stakeholder inquiries on policy interpretation, manages escalations from teams and business partners.

**Data Quality & Process Optimisation**

- Develops and oversees data quality reporting to ensure senior management is informed of data quality issues and operational risks impacting downstream processes.

- Optimises KYC and regulatory processes to reduce cycle time, manual effort, and improve client experience while realising cost savings.

**Client Experience & Stakeholder Management**

- Leads client lifecycle management strategies aimed at improving client experience and mitigating regulatory concerns.

- Engages in close collaboration with multiple functional partners to ensure the highest level of client service.

**Team Leadership & Development**

- Provides strategic leadership to drive team accountability, performance, and organisational capability.

- Oversees team onboarding, training, and knowledge transfer, providing regular coaching and mentorship.

**Audit & Governance**

- Serves as the primary internal and external audit contact, responsible for preparing audit responses, coordinating audit activities.

- Acts as lead participant for audits and regulatory exams.

**Requirements:**

- Robust and relevant KYC/AML experience with a financial institution or broker dealer, preferably in Capital Markets with progressive responsibility in compliance or onboarding operations.

- Demonstrated experience managing high-volume onboarding processes, handling complex client due diligence cases, and leading teams through process improvements and control enhancements.

- Proven ability to exercise strategic judgment on compliance matters, escalate issues to senior leadership, and provide expert recommendations on policy interpretation and regulatory matters.

- Extensive experience mentoring, training, and developing junior and mid-level team members on KYC procedures, regulatory requirements, and best practices.

- Advanced proficiency with KYC workflow systems (such as Fenergo) and demonstrated expertise in managing escalations, coordinating across multiple functional partners, and driving process optimisation.

**Nice-to-have:**

- Familiarity with Capital Markets products, trade systems and business lines.

- Certified Anti-Money Laundering Specialist (CAMS) designation.

**What is in it for you?**

- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.

- Leaders who support your development through coaching and managing opportunities.

- Opportunities to work with the best in the field.

- Ability to make a difference and lasting impact.

- Work in a dynamic, collaborative, progressive, and high-performing team.

- A world-class training program in financial services.

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## Skills

### Required
- KYC/AML
- Compliance
- Financial Regulation
- Internal Controls
- Operational Requirements
- Organizational Governance
- Quality Orientation
- Communication
- Critical Thinking
- Detail-Oriented

### Nice to have
- Capital Markets
- CAMS

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/London-United-Kingdom-of-Great-Britain-and-Northern-Ireland/XMLNAME-12-month-FTC---Secondment-Opportunity---Associate-Director--KYC-Client-Onboarding--London----GG07_R-0000192547-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)