# Deal Desk Strategy Manager **Company**: Freshworks **Location**: San Mateo, CA **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $156,825 - $193,725 **Category**: Sales **Industry**: Technology **Apply**: https://jobs.smartrecruiters.com/Freshworks/744000144399138-deal-desk-strategy-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_3bfd5a3f-40e ## Description Freshworks is looking for an experienced Deal Desk Strategy Manager to play a critical role in shaping and accelerating large and strategic deals. As a senior individual contributor, you will partner with Account Executives and regional sales leaders to develop deal strategy, navigate complex commercial decisions, and drive transactions from initial opportunity through close. Responsibilities: - Run point on Deal Desk activities for the largest and most strategic transactions in your region - Proactively initiate deal strategy conversations with sellers before paperwork or approvals are required - Document the sequence of events required to close each assigned deal, and drive the cadence needed to hit it - Establish a regular meeting cadence with account teams to drive deal velocity from inception to closure - Own deal strategy and structuring end-to-end, including all order form updates and documentation - Exercise judgment to triage deal complexity, resolving strategic, high-stakes deals personally while routing standardized work to the shared services Deal Desk team - Identify and secure all necessary internal approvals; own correspondence with Legal on contract terms and redlines, and partner with Finance, Sales Ops, and other cross-functional teams as needed on pricing, revenue recognition, and deal terms - Join customer calls as needed, speaking directly to deal structure and terms to accelerate turnaround time and remove friction to close - Serve as an escalation point for complex or stalled deals across the region, stepping in to unblock and drive resolution - Provide ongoing, proactive deal enablement for your regional account teams - Act as a go-to resource and informal mentor for newer Deal Desk team members, sharing deal strategy best practices and coaching on deal structuring - Identify recurring friction points across deals and recommend process, template, or workflow improvements to Deal Desk leadership - Support quarter-end and month-end close crunch periods, including flexibility for after-hours support during peak close windows - Contribute directly to team targets across deal cycle time, approval turnaround, accuracy, escalation rate, and Sales satisfaction Qualifications: - 7–10+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support function - Demonstrated ability to operate as a trusted advisor to AEs and RVPs - Strong working knowledge of contract structuring, order forms, pricing and discounting frameworks, and standard commercial terms - Comfort partnering directly with Legal, Finance, and Sales Ops to resolve complex contract, pricing, or revenue recognition questions - Sound independent judgment for triaging deal complexity and knowing when to escalate, delegate, or resolve personally - Excellent written and verbal communication skills, with experience speaking directly to customers on deal structure and terms - A track record of informally mentoring or supporting peers, and genuine interest in growing into a people leadership role - Ability to manage a high volume of concurrent deals under tight deadlines - An analytical, process-oriented mindset ## Skills ### Required - contract structuring - order forms - pricing and discounting frameworks - standard commercial terms - deal strategy - sales operations - revenue operations --- Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000144399138-deal-desk-strategy-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)