# Funeral Plan Arranger

**Company**: Co-op Funeralcare
**Location**: Plymouth, Devon
**Job type**: full-time
**Salary**: £26,266 per annum (£13.47 per hour)
**Category**: Other
**Industry**: Other

**Apply**: https://hcnq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1073048?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3bd89657-62a

## Description

As a Funeral Plan Arranger at Co-op Funeralcare, you will be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales.

**Key Responsibilities:**

- Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations

- Manage your own diary, making and receiving calls with clients or arranging face-to-face visits, as well as follow up on any enquiries you've received

- Keep accurate records in line with policies and regulations, making sure all client documentation is managed safely, with discretion, and in a timely manner

- Work closely with the branch teams, providing guidance and support on funeral plans enquiries, as well as support with any admin work when required

**Requirements:**

- Full UK driving licence and access to a vehicle

- Ideally worked in sales, customer service, financial services and other client-facing roles where you've supported a client in purchasing the correct product to serve their needs

- Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the local community

- A keen eye for detail and accuracy, to make sure regulatory policies and processes are always adhered to

- Excellent admin and organisational skills, with the ability to work on your own and manage your diary, as well as travel to client meetings and support the branch teams when necessary

- Confident using IT systems and Microsoft Office packages, including Outlook and Teams

- High levels of empathy, discretion, and care; with strong listening skills and the ability to carefully follow and understand client's needs in a time of vulnerability

**Benefits:**

- 30% off Co-op branded products and 10% off other brands in our food stores all year-round

- 23 days holidays (pro rata, rising with service)

- A pension with up to 10% employer contributions

- Access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day

- Access to virtual GP and free eye tests

- Endless career development opportunities including apprenticeships

- Friendly, supportive team and the knowledge that you make a huge difference to your community

- Access to Stream - a money management app that gives you access to a percentage of your pay as you earn it

## Skills

### Required
- UK driving licence
- sales
- customer service
- financial services
- communication skills
- admin skills
- organisational skills
- Microsoft Office

### Nice to have
- experience in sales
- experience in customer service
- experience in financial services

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Source: [Apply at hcnq.fa.em2.oraclecloud.com](https://hcnq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1073048?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)