# Service Designer, Intelligence & Investigations

**Company**: OpenAI
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $198K - $288K
**Category**: Design
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/33250b88-936a-4994-950c-fc5fe346446c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3b969cff-e3b

## Description

The Intelligence and Investigations (I2) team at OpenAI provides intelligence to decision makers and investigates severe misuse of products.

We are hiring a service designer to shape how investigative cases move through OpenAI, from the first signal through review and action.

Responsibilities:

- Work alongside investigators to understand how cases move across teams and systems.

- Combine what you learn from individual cases with operational data to decide where a change would help most and whether it calls for a change in the workflow, the tools, or both.

- Lead the cross-team work of mapping investigative workflows, designing improvements with the people who use and operate them, and putting agreed changes into practice.

- Guide engineering decisions about how investigative systems fit together to support the overall workflow.

- Follow changes into use and look for whether they help investigators act in time, make well-supported decisions, and sustain demanding work.

Requirements:

- Experience designing services around the needs of the people who use and run them.

- Enjoy learning how specialists work and can draw on their different perspectives to understand a service that no single team sees in full.

- Have worked with operational and engineering teams to put a service design into practice.

- Care about what happens after a design goes into use and are curious whether a change that helps one team also improves how a case moves through the full investigation workflow.

About OpenAI: OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

Benefits: No specific benefits mentioned.

Salary: $198K - $288K

## Skills

### Required
- service design
- investigative workflows
- operational data analysis
- engineering decisions

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/33250b88-936a-4994-950c-fc5fe346446c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)