# Senior Workforce Manager

**Company**: TaskUs
**Location**: Antipolo, Rizal
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Antipolo-Rizal-Philippines/Senior-Workforce-Manager---Antipolo_R_2609_11696?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3b89d32f-3f5

## Description

As a Senior Workforce Manager at TaskUs, you will be leading a team of WFM Managers and planners to achieve the WFM deliverables for our customers. Your main goal will be to deliver the world's best customer experience by striking a balance between service and cost.

Responsibilities:

- Supervise the operational and fiscal activities of the WFM team

- Ensure accuracy of processes and procedures for projecting billing hours for all clients within the site

- Identify and report on account profitability opportunities and recommend strategies to improve campaign processes

- Monitor schedule adherence, service level, absenteeism, and other key service and efficiency metrics

- Forecast and prepare for voice and non-voice volume and monitor seat occupancy, average handle time and other factors to measure campaign performance

- Work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns

- Manage the campaign in accordance with company policies, procedures, and client service level metrics and expectations

Requirements:

- At least 3 years of experience in a Workforce Manager post

- Strong verbal and written communication skills

- Ability to manage multiple, complex, ongoing tasks and projects

- Strong attention to detail and desire to optimize procedures

- Proficiency in statistical analysis, computer, and software skills

- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint)

What We Offer:

- Competitive industry salaries

- Comprehensive benefits packages

- People First culture

- Opportunities for internal mobility and professional growth

## Skills

### Required
- statistical analysis
- MS Office
- communication skills
- project management

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Antipolo-Rizal-Philippines/Senior-Workforce-Manager---Antipolo_R_2609_11696?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)