# Customer Operation Manager

**Company**: Kody
**Location**: Hong Kong
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.workable.com/view/nT9ygqv6M8XnoRwhGyb3ru/customer-operation-manager-in-hong-kong-at-kody
**Canonical**: https://yubhub.co/jobs/job_3b7b8ea2-ee9

## Description

### Description

Kody is seeking a dynamic and detail-oriented Customer Operation Manager to join our team. This role plays a critical part in ensuring excellent customer experiences by managing operational aspects and supporting clients throughout their journey with Kody.

### Key Responsibilities:

- Serve as the main point of contact for customer inquiries and issues, providing timely and effective solutions.

- Manage onboarding processes, guiding clients through setup and technical implementations.

- Conduct training sessions and develop educational materials to empower customers.

- Maintain detailed documentation of customer interactions and operational workflows.

- Collaborate with cross-functional teams to optimize processes and improve customer satisfaction.

- Ensure compliance with relevant regulations and company policies.

- Analyze customer feedback and trends to recommend improvements and innovations.

- Build and nurture strong relationships with clients to foster loyalty and growth.

### Benefits

Be part of a forward-thinking, innovative fintech team!

- Access to HKD10,000 per year for Learning and Development.

- Comprehensive health insurance (medical and dental).

- Team social events and team building opportunities.

- A new office space in Admiralty (close to the MTR).

- Opportunities for career growth in both customer operations and customer success globally.

- A collaborative, inclusive environment where your contributions are recognised and valued.

## Skills

### Required
- CRM tools
- communication platforms
- Microsoft Office
- Google Workspace
- problem-solving
- analytical skills