# Customer Experience Manager

**Company**: IQVIA
**Location**: Halle, Saxony-Anhalt
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Halle-Saxony-Anhalt-Germany/Customer-Experience-Manager-m-w-d-Kardiologie_R1579654?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-experience-manager-3b72d02f-263/

## Description

We are seeking a Customer Experience Manager to join our Commercial Engagement Services (CES) team in the Cardiology area. As a Customer Experience Manager, you will work closely with our Life Sciences customers to support them with flexible sales and personnel solutions for sustainable market success.

Your tasks will include:

- Increasing product awareness by visiting specialist doctors and enthusing them about our products

- Building and maintaining valuable contacts with specialist doctors and other specialist personnel to promote long-term collaboration

- Using your sales strength in direct sales, whether digitally or in person

- Working closely with your team and Sales Lead, bringing in innovative ideas and regularly exchanging best practices

- Driving agility and innovation, using agile methods and working in project groups

- Conducting specialist and sales conversations during doctor and pharmacy visits, and organising your own events and practice seminars

- Planning and conducting further education events for medical specialists, and representing Sanofi at congresses

- Coordinating with colleagues from internal and external sales, marketing, medical, key account and public affairs, and sharing customer feedback

- Analysing interaction data independently and using digital tools to continually optimise our customer approach

- Collecting feedback on undesirable drug effects or technical problems and forwarding it accordingly

To be successful in this role, you will need:

- Experience as a pharmaceutical consultant or representative in various indications, preferably in cardiology or lipidology

- A scientific background (ideally a university degree) or training as a certified pharmaceutical representative

- Strong communication skills and the ability to work independently and results-oriented

- Team ability and willingness to collaborate across departments

- German language skills at native level

- Good English language skills (for specialist literature)

In return, we offer:

- An attractive salary package plus customer premiums, diverse corporate benefits, company pension scheme and 24/7 accident insurance

- A top-of-the-range company car with unrestricted private use and model choice

- Modern IT equipment for your digital workspace

- A permanent employment contract with IQVIA, offering security and long-term prospects

- Opportunities for varied and individual further development within IQVIA

- High take-up rates by our customers enable you to start your career with forward-thinking and leading companies in the pharmaceutical and medical technology industries

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## Skills

### Required
- Pharmaceutical knowledge
- Sales experience
- Communication skills
- Teamwork
- Agility and innovation
- German

### Nice to have
- English language skills
- Project management

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Halle-Saxony-Anhalt-Germany/Customer-Experience-Manager-m-w-d-Kardiologie_R1579654?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)