# Fraud Specialist, Supplier Operations & Governance

**Company**: Twilio
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $108,720.00 - $135,900.00
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8386095?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/fraud-specialist-supplier-operations-and-3b64de45-4ef/

## Description

We are seeking a sharp, highly data-oriented, and tenacious Fraud Specialist to join our team. You will work constructively with customers and partners to resolve billing issues and fraudulent misuse of services.

Responsibilities:

- Advise account managers, accounting, and management on best practices to handle billing disputes

- Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms

- Identify, analyze, and handle fraudulent misuse and billing errors with both vendors and customers

- Own the end-to-end lifecycle of customer and vendor disputes from intake to resolution

- Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers

- Dig into call and messaging data to identify why bills don't match or find evidence of fraud

- Build dashboards that communicate key metrics related to the lifecycle of disputes

- Read contracts and interpret what should be the invoice versus what it is

- Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms

Qualifications:

- 8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting

- Sharp written and verbal communication skills

- Experience negotiating disputes constructively with customers or vendors

- Experience in collections, dispute resolution, or billing analysis

- Experience in project management

- Experience wrangling data with Excel/Google Sheets, Looker, or SQL

Location: Remote - US (not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA)

Compensation: The estimated pay ranges for this role are as follows:

- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.: $108,720.00 - $135,900.00

- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $115,120.00 - $143,900.00

- Based in the San Francisco Bay area, California: $127,920.00 - $159,900.00

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## Skills

### Required
- telecom operations
- fraud operations
- customer success
- vendor management
- procurement
- collections
- consulting
- written and verbal communication
- dispute resolution
- billing analysis
- project management
- data analysis
- Excel
- Google Sheets
- Looker
- SQL

### Nice to have
- A2P SMS ecosystem
- international traffic routing
- international revenue share fraud (IRSF)
- artificially inflated traffic (AIT)
- Call Detail Records (CDRs)
- workflow platforms like Airtable
- advanced data analysis like Python
- AI and automation tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8386095?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)