# Developer Support Executive

**Company**: Dow Jones
**Location**: Princeton
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $84,344 - $95,000
**Category**: IT
**Industry**: Technology

**Apply**: https://dowjones.wd1.myworkdayjobs.com/en-US/Dow_Jones_Career/job/Princeton/Developer-Support-Executive_Job_Req_56343?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/developer-support-executive-3b63fcdc-4b7/

## Description

The Developer Support Executive will provide support to Dow Jones customers as they build applications that use Dow Jones API’s and Services.

As a Developer Support Representative, you’ll represent Dow Jones as you manage and resolve complex technical issues from customers who build applications with our APIs or services.

You’ll serve as an advocate for developers using the Dow Jones platform by ensuring the accuracy of our technical documentation, developing and testing the platform, creating relevant sample code, and managing the content on the Dow Jones Support site.

**Responsibilities:**

- Provide phone and email support for developers who are implementing one or more of Dow Jones API’s or products.

- Certify customer applications to ensure they adhere to Dow Jones Technical and Branding Guidelines.

- Provide support for Dow Jones Integration and Destination products.

- Handle 3rd level support for unresolved technical support issues.

- Escalate issues to other departments when appropriate.

- Assist with mentoring and coaching technical staff.

- Recognize and report problem trends.

- Review and communicate system enhancement needs, leading the solution implementation.

- Conduct kick-off meetings with customers to design workflows that adhere to certification rules for the Dow Jones Platform.

- Communicate best practices on using Dow Jones API's and Services.

- Work with customers to troubleshoot and resolve technical issues.

- Write code samples, tutorials, and technical articles for the developer support portal.

- Develop internal tools/applications as directed by management.

**Requirements:**

- Understanding of web services (SOAP, REST, WSDL, XML, JSON).

- Experience developing or supporting sites using API and SDK integrations.

- Networking or communication protocol knowledge.

- High-level understanding of how to troubleshoot network connectivity issues related to a customer’s network infrastructure.

- Knowledge of networking or communication protocol including HTTPS, SFTP, and other common protocols.

- Ability to assimilate complex product knowledge and identify appropriate solutions.

- Excellent verbal and written communication skills with ability to explain complex products and technical issues in a level appropriate to the audience.

- High degree of professionalism.

- Customer focus required.

- Ability to follow documented troubleshooting steps and accurately log interactions into the corporate CRM.

- Coding skills in a programming language such as C#, Java, Perl, Ruby, Python (preferred).

**Benefits:**

- Comprehensive healthcare plans

- Paid time off

- Retirement plans

- Comprehensive insurance plans

- Education benefits

- Family care benefits

- Commuter transit program

- Subscription discounts

- Employee referral program

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## Skills

### Required
- web services
- API integrations
- networking protocols
- troubleshooting
- communication skills
- CRM

### Nice to have
- C#
- Java
- Perl
- Ruby
- Python
- XML
- relational databases

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Source: [Apply at dowjones.wd1.myworkdayjobs.com](https://dowjones.wd1.myworkdayjobs.com/en-US/Dow_Jones_Career/job/Princeton/Developer-Support-Executive_Job_Req_56343?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)