# Lead - Solution Engineer

**Company**: Freshworks
**Location**: San Mateo, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $136,085 – $168,105 USD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000141973031-lead-solution-engineer?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3b5cf956-768

## Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works.

As a Lead Solution Engineer, your primary responsibilities include:

- Collaborating with our Enterprise customers to identify and address their most critical business challenges.

- Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.

- Gathering requirements effectively to clearly define customer problems.

- Building and presenting compelling demonstrations of Freshworks products.

- Articulating the value of Freshworks solutions to a variety of audiences.

- Embracing lifelong learning and continuously developing your skills.

- Evangelizing the refreshing user experience offered by the Freshworks platform.

QUALIFICATIONS:

- 6-8 years of Solution Engineering experience.

- Excellent soft skills and presentation abilities; you will rely on these daily!

- Proven capability to work on cross-functional teams to address business and technical challenges.

- Strong verbal, written, presentation, and interpersonal communication skills.

- Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly.

- Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply.

- A Bachelor’s degree is preferred but not required.

- Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred.

ADDITIONAL INFORMATION: Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo office. The annual base salary range for this position is $136,085 – $168,105 USD. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

## Skills

### Required
- Solution Engineering
- Analytical skills
- Problem-solving
- Communication skills
- Presentation skills
- Time management

### Nice to have
- SaaS products
- SLED/Manufacturing customers
- ITSM platforms

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000141973031-lead-solution-engineer?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)