# Anfitrião (ã) de Hospedagem Escala 12x36

**Company**: Accor
**Location**: Curitiba, PR
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000151128969-anfitriao-a-de-hospedagem-escala-12x36?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/anfitri-o-de-hospedagem-escala-12x36-3b5acba3-e21/

## Description

We are a team of over 360,000 Heartists® across 120 countries, working together to shape the future of hospitality.

As a Host - 12x36 Scale Accommodation, you will be responsible for providing exceptional customer service, handling reservations, and ensuring a smooth stay for our guests.

**Responsibilities:**

- Greet and serve customers in accordance with the brand's style

- Provide various information to customers as needed

- Prioritise customers and offer them a unique and unforgettable experience

- Manage reservations, including responding to customer inquiries and confirming bookings

- Act as the main point of contact between customers and other hotel departments

- Maintain knowledge of the city's entertainment, events, and local information

- Offer and promote the loyalty programme

- Handle phone calls and perform tasks such as waking up guests

- Ensure compliance with reception practices and procedures

- Assist customers in the restaurant, bar, or convenience store as needed

- Manage room availability and avoid discrepancies between reservations and occupied rooms

- Process customer accounts and ensure accurate billing

- Maintain control of cash and credit card receipts

- Perform tasks related to cash management and reporting

- Monitor and report any discrepancies

**Requirements:**

- Open-minded and customer-oriented

- Self-confident and able to work in a team

- Proactive and able to take initiative

- Knowledge of business operations and continuous improvement

**Additional Information:**

- Specific responsibilities may vary depending on the hotel and brand

- You will be expected to embody the values of the Accor brand and participate in actions to promote the culture of service

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Open-mindedness
- Customer Orientation
- Self-confidence
- Teamwork
- Proactivity
- Business Knowledge

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000151128969-anfitriao-a-de-hospedagem-escala-12x36?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)