# Strategic Account Manager

**Company**: SWIGGY
**Location**: Chennai, TN
**Experience**: executive
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/SWIGGY/6000000001469239-strategic-account-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3b2b0c1c-eb7

## Description

Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.

Overview A Strategic Account Manager owns large regional or national restaurant chains, typically 20+ outlets across multiple cities, often with sophisticated operations teams. These accounts are enterprise-level: they require executive alignment across regions, cross-functional coordination with Swiggy and operations teams, and the ability to think strategically about long-term partnerships.

Key Responsibilities

- Own enterprise accounts: Manage 20-30 multi-city chains, each with 20+ outlets generating annual revenue in crores. These accounts are the profit center of the city

- Executive partnership: Your primary contacts are executives (franchisors, regional VPs, founders). You are a trusted advisor shaping their Swiggy strategy

- Cross-functional leadership: Coordinate with Swiggy central team, operations, and finance teams to deliver custom solutions, integrations, or special programs for accounts

- Strategic planning: Develop 6 to 12-month growth plans with accounts. Identify expansion opportunities across new cuisines, formats, and locations. Position Swiggy as core to their growth

- Complex deal structuring: Negotiate high-value contracts, custom pricing, exclusive arrangements, and value-add services. You have significant autonomy on deal terms

- Enterprise QBRs: Present quarterly business reviews to boards or executive teams. Your presentations need data, insights, and vision for the partnership

- Churn prevention: Monitor account growth obsessively. Identify red flags early, escalate issues, and develop retention strategies for at-risk accounts

- Market expansion: Identify new restaurant groups entering your market or new formats expanding. Lead high-touch outreach and land transformational accounts

- Data mastery: Build predictive models for account health, identify leading indicators of churn, develop ROI calculators for pitches, and forecast quarterly revenue with accuracy

- Strategic travel: Travel to account locations and regional hubs 1-2 times per quarter. Occasionally present at franchisee conferences or advisory boards

- Executive presence: Your interactions with restaurant executives and internal Swiggy leadership reflect Swiggy's brand. You are a professional partner, not a transactional salesperson

Additional Information

- 4+ years in enterprise account management, strategic sales, or business development at high-growth tech companies

- Proven track record in closing and expanding deals, managing multi-stakeholder relationships

- Exceptional Presentation Skills: The SAM must present enterprise business reports, growth roadmaps, and commercial proposals with clarity, structure, and high confidence. Grade-A executive communication is non-negotiable.

- Advanced Analytical Thinking: The role requires the ability to decode complex problem statements from data, identify growth levers, diagnose performance gaps, forecast revenue, and build structured business cases independently.

- Ownership & Expansion Mindset: A strong go-getter attitude is essential , someone who thinks beyond transactional account management and proactively identifies expansion, innovation, and partnership opportunities.

- 30 to 40 in-Person restaurant partner meetings in a month

- MBA/PGDM preferred

## Skills

### Required
- Account Management
- Strategic Sales
- Business Development
- Presentation Skills
- Analytical Thinking

### Nice to have
- MBA
- PGDM

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/SWIGGY/6000000001469239-strategic-account-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)