# Sales Engineer/Implementation Specialist

**Company**: Helpshift
**Location**: Suginami City, Tokyo, Japan
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://apply.workable.com/j/0E098FC48B
**Canonical**: https://yubhub.co/jobs/job_3b24e838-c6c

## Description

Helpshift bridges the gap between traditional customer service channels and today's mobile-first consumers who prefer messaging. Our AI-powered platform enables companies to resolve issues faster and boost customer satisfaction. We're seeking a driven, solution-oriented Sales Engineer to join our fast-paced, tech-forward team.

You'll play a key role in supporting and managing the sales process from a technical and onboarding perspective within our Sales & Business Development team. Your primary responsibilities will include:

### Pre-Sales & Solution Engineering

- Provide technical support throughout the sales cycle, including discovery sessions, product demonstrations, proof of concepts, and trial environments.

- Lead responses to RFPs, RFIs, and RFQs, and deliver compelling technical presentations tailored to customer needs.

- Assist customers with SDK implementations and showcase Helpshift's capabilities through demo applications and custom use cases.

### Implementation & Onboarding

- Manage the technical onboarding process end-to-end—from trial setup to go-live—ensuring a seamless and successful customer experience.

- Collaborate with the Adoption and Professional Services teams to design customized workflows and integrations.

- Monitor implementation KPIs to drive early value realization and reduce time-to-productivity for customers.

### Customer Success & Enablement

- Maintain high levels of customer satisfaction by managing expectations, addressing technical concerns, and ensuring smooth deployments.

- Act as a product expert in Helpshift's administrative and AI tool suite, including bots and automation features critical to customer support operations.

- Work cross-functionally with Account Management, Operations, and Customer Success to ensure a unified customer journey and maximize retention.

### Content & Process Optimization

- Create and maintain internal and external technical documentation, sales enablement materials, and best practices specifically tailored for the Japanese market.

- Identify and implement process improvements in the technical sales cycle that reduce friction and shorten sales timelines.

- Contribute to training programs, knowledge bases, and documentation that enhance internal team efficiency and customer education.

### Requirements

- 5+ years of experience in technical sales, product management, implementation, or technical account management roles, preferably in the SaaS, mobile app, or cloud technology space

- Strong understanding of SDKs, APIs, and modern cloud computing platforms

- Demonstrated experience managing the end-to-end onboarding process—from discovery to go-live—with both enterprise and SMB clients

- Bachelor's degree in Computer Science, Information Systems, or a related technical field (or equivalent experience)

- Hands-on implementation experience, with a focus on CRM platforms, user experience (UX) design, and customer-facing applications

- Excellent written and verbal communication skills in both Japanese and English, with the ability to communicate technical concepts to varied audiences

- Comfortable responding to RFPs, RFIs, and RFQs, and delivering client-facing technical presentations

- Experience working in cross-functional teams, collaborating with sales, customer success, and product teams to drive customer outcomes

- Strong documentation and process optimization skills, with the ability to develop best practices and technical sales materials for both internal and external use

- Proficiency in tools such as Google Workspace, Salesforce, Microsoft Outlook, Word, Excel, and PowerPoint

- Willingness to travel within Japan to support client engagements and on-site implementations

## Skills

### Required
- SDKs
- APIs
- cloud computing platforms
- CRM platforms
- user experience (UX) design
- customer-facing applications
- Google Workspace
- Salesforce
- Microsoft Outlook
- Word
- Excel
- PowerPoint