# Individual Contributor (IC) Service Manager for Financial Systems

**Company**: Salesforce
**Location**: Dallas, Texas
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Texas---Dallas/Senior-Systems-Engineer_JR366423?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3aec5def-332

## Description

Salesforce is seeking an Individual Contributor (IC) Service Manager for Financial Systems to serve as the core hands-on subject matter expert responsible for the end-to-end operational stability, performance, compliance, and continuous optimization of enterprise financial systems.

Responsibilities:

- Partner directly with business stakeholders to understand system pain points, gather requirements, and translate them into actionable technical solutions.

- Lead and mentor a team of systems engineers, providing guidance and support to ensure high availability, reliability, and optimal performance of Core ERP systems.

- Own the end-to-end resolution of high-priority incidents affecting financial systems.

- Hands on ownership of Level 2/Level 3 support issues and coordinate user acceptance testing (UAT) for system bugs & enhancements.

- Audit & Compliance: Ensure financial systems adhere to internal controls, SOX compliance, data privacy regulations, and statutory financial reporting standards.

- Access Control & Security: Monitor user access governance, Role-Based Access Control (RBAC), and Segregation of Duties (SoD) to mitigate fraud and security vulnerabilities.

- Disaster Recovery (DR): Regularly test and update business continuity and disaster recovery plans for mission-critical financial databases and applications.

Requirements:

- 12+ years of experience in software engineering & operations, with a proven track record of service ownership of Financial ERP Systems.

- Proven operational background in IT Service Management (ITSM) frameworks, incident/problem/change management, API/integration support, and root-cause analysis.

- Expertise in one of the Finance business processes.

- Experience in multiple Integration technologies like MuleSoft and Workday integrations.

- Experience leading a global team working out of multiple time zones.

- A keen eye for Innovation, Operational Excellence, and Automation.

- A related technical degree required.

- Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.

Benefits:

- Time off programs

- Medical, dental, vision

- Mental health support

- Paid parental leave

- Life and disability insurance

- 401(k)

- Employee stock purchasing program

## Skills

### Required
- Financial ERP Systems
- IT Service Management
- Integration technologies
- MuleSoft
- Workday integrations
- API/integration support
- root-cause analysis

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Texas---Dallas/Senior-Systems-Engineer_JR366423?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)