# Associate Customer Success Manager

**Company**: London Stock Exchange Group (LSEG)
**Location**: PHL-Taguig City-CitiPlaza
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Associate-Customer-Success-Manager_R0123007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3ae802e4-2aa

## Description

The Associate Customer Success Managers (ACSMs) connect clients to LSEG's portfolio of products and solutions, playing a vital role in ensuring customers unleash the full power of Refinitiv.

Responsibilities:

- Partner with clients to define their business outcomes and deliver educational activities across the customer lifecycle.

- Demonstrate and educate new customers on content and technology tailored to their workflow.

- Monitor usage data, health gauges, and growth opportunities to create actionable insights.

- Collaborate with product sales and account management when new business opportunities are identified.

- Ensure customers derive maximum value from their investment and utilize all licenses.

- Build, maintain, and leverage strong relationships with business decision-makers and users.

How You'll be Successful:

- Adoption / Usage of Solutions

- Customer Satisfaction

- Execution of Education Campaigns

- Retention & Revenue Growth

- Proactive Customer Engagement

- Escalation and risk mitigation management

Skills and Qualifications:

- Bachelor's degree in Finance, Economics, Accounting, or Computer Engineering.

- Collaborative, effective communicator with strong presentation skills and a customer-first attitude.

- Self-starter who thrives in a fast-paced environment with a learn-it-all mindset.

- Experience facilitating customer meetings and presenting to an audience.

- Strong project management, technical, and problem-solving skills.

- Passion for the financial markets and Customer Success discipline.

- Skilled in Microsoft Office applications and interested in Python.

## Skills

### Required
- Microsoft Office
- Python
- project management
- problem-solving
- communication
- presentation

### Nice to have
- facilitating customer meetings
- presenting to an audience

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Associate-Customer-Success-Manager_R0123007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)