# Email Operations Principal

**Company**: Braze
**Location**: Austin
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $73,000 - $114,000/year
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8223928?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3abd5855-01d

## Description

At Braze, we're a genuinely approachable, exceptionally kind, and intensely passionate crew. We're seeking an Email Operations Principal to join our team.

**Job Description**

Email Operations is currently in a transition period of rebuilding and growth, which means you'll have a direct hand in determining what the future of our team looks like. You'll collaborate with a diverse cast across GTM teams, Product, Sales, RevOps, Growth, Alliances, SMS Ops, and our email partners.

**Responsibilities**

- Manage complex email infrastructure initiatives, including IP Pool strategy, allocation processes, and capacity planning to improve scalability, reliability, and customer onboarding timelines.

- Own and resolve high-scale technical escalations and complex customer setup challenges, serving as the ultimate subject matter expert to diagnose infrastructure anomalies, optimize deliverability, and advise internal and external stakeholders.

- Develop deep expertise in email best practices, industry standards, compliance requirements, and evolving technologies to guide operational decisions and customer outcomes.

- Partner closely with Email Deliverability, Product, Engineering, Sales, and Success teams to influence roadmap priorities, operational strategies, and business initiatives.

- Design, create, and maintain scalable operational frameworks, including best practices, compliance guidelines, playbooks, and enablement materials to support growth into new markets, email providers, and CDN partnerships.

- Identify gaps in tooling, workflows, and processes; partner with internal teams to define requirements and drive improvements that increase automation and operational efficiency.

- Establish mechanisms for tracking operational issues, trends, and root causes to improve reliability and prevent recurring challenges.

- Provide strategic input into tooling enhancements, automation opportunities, and operational programs that improve customer onboarding, scalability, and team effectiveness.

- Mentor and support junior team members by sharing expertise, improving operational practices, and contributing to a culture of continuous improvement.

**Requirements**

- 5–7+ years of experience in an operational, technical, or customer-facing role supporting a technical product, ideally within a SaaS, mobile, marketing automation, or email technology environment.

- Demonstrated experience owning complex operational issues end-to-end, using sound judgment to navigate ambiguity, balance competing priorities, and deliver high-quality outcomes for customers.

- Strong understanding of email systems and/or messaging infrastructure, with the ability to diagnose issues, understand technical concepts, and partner effectively with engineering, product, support, and other technical teams.

- Exceptional communication and stakeholder management skills, with the ability to influence decisions, build alignment across teams, communicate effectively with both technical and non-technical audiences, and drive resolution on complex or high-impact issues.

**Benefits**

- Competitive compensation that may include equity.

- Retirement and Employee Stock Purchase Plans.

- Flexible paid time off.

- Comprehensive benefit plans covering medical, dental, vision, life, and disability.

- Family services that include fertility benefits and equal paid parental leave.

- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement.

- Community engagement opportunities throughout the year, including an annual company-wide Volunteer Week.

- Employee Resource Groups that provide supportive communities within Braze.

- Collaborative, transparent, and fun culture recognized as a Great Place to Work®.

## Skills

### Required
- email operations
- technical skills
- communication
- project management

### Nice to have
- Braze ecosystem
- SparkPost
- SendGrid
- Amazon Simple Email Services

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8223928?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)