# Patient Access Manager (LOS ANGELES/CENTRAL CA)

**Company**: GSK
**Location**: Los Angeles, California
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $152,250 to $253,750 per year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/USA---California---Los-Angeles/Patient-Access-Manager--LOS-ANGELES-CENTRAL-CA--_448674?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3ab84c83-dac

## Description

We are seeking a Patient Access Manager (PAM) to serve as a key point of contact for patients, caregivers, and healthcare provider (HCP) office staff. The successful candidate will provide education and support on oncology-specific care, benefit discussions, and product information.

**Key Responsibilities:**

- Serve as the primary point of contact for patients, caregivers, and HCP office staff, providing approved information and education on oncology-specific care.

- Conduct welcome calls and ongoing journey touchpoints to discuss patient experiences and provide program-specific treatment education.

- Educate patients on coverage outcomes, cost-sharing, and financial assistance options.

- Facilitate transfers to Specialty Pharmacy, Medical Information, and other relevant teams as needed.

- Maintain accurate documentation of activities and interactions within GSK's internal system.

- Capture and report adverse events and product quality complaints within required timeframes.

**Access & Reimbursement:**

- Educate provider offices on payer coverage, coding, and payment policies for GSK Oncology products.

- Support access case resolution at the office level, explaining benefit investigation outcomes and prior authorization requirements.

- Identify access and reimbursement barriers and escalate complex issues to specialist access functions and leadership.

**Operational & Compliance:**

- Document all interactions and manage cases in Salesforce Health Cloud / CRM.

- Follow standard operating procedures (SOPs) and business rules consistently.

- Maintain strict separation between patient-facing and account-facing activities.

**Basic Qualifications:**

- Bachelor's degree.

- 3+ years of experience in field reimbursement, hub case management, patient experience programs, or related areas.

- Ability to travel up to 20%, including overnights.

- Valid driver's license.

**Preferred Qualifications:**

- Extensive experience in oncology patient navigation, access and reimbursement, or hub case management.

- Advanced degree, such as an MBA, MPH, PharmD, or another relevant clinical or business degree.

- Active RN license and Bachelor of Science in Nursing (BSN).

- Experience using CRM and case-management platforms, preferably Salesforce Health Cloud.

**Benefits:**

- Competitive salary range: $152,250 to $253,750 per year.

- Annual bonus and eligibility to participate in share-based long-term incentive program.

- Comprehensive benefits package, including health care and other insurance benefits, retirement benefits, paid holidays, vacation, and paid caregiver/parental and medical leave.

## Skills

### Required
- Data to Insights
- Digital Fluency
- Market Access Strategies
- Matrix Leadership
- Payer Evidence
- Pricing Strategies
- Scientific Literacy

### Nice to have
- oncology patient navigation
- access and reimbursement
- hub case management
- CRM and case-management platforms
- Salesforce Health Cloud

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/USA---California---Los-Angeles/Patient-Access-Manager--LOS-ANGELES-CENTRAL-CA--_448674?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)