# Agente de Recepción

**Company**: AccorHotel
**Location**: Mexico City, CDMX
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161165509-agente-de-recepcion?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/agente-de-recepci-n-3aa76a17-fc8/

## Description

We are seeking a highly skilled Reception Agent to join our team at AccorHotel in Mexico City. As a Reception Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience.

Responsibilities:

- Greet and assist guests with their check-in and check-out process in a sincere and sophisticated manner.

- Register guests in the hotel's property management system, verifying their reservation, address, and credit information.

- Assign rooms to guests according to their preferences and requirements.

- Maintain high-quality interactions with guests during check-in and check-out, adhering to established standards.

- Gather essential information from guests to anticipate and personalize their stay.

- Manage guest accounts, including charging and collecting payments.

- Understand and adhere to the hotel's credit policies, payment methods, and cash handling procedures.

- Maintain accurate financial records and follow PCI and confidentiality guidelines.

- Develop in-depth knowledge of the hotel's structure, room types, services, rates, and packages.

- Provide excellent customer service, resolving guest issues and complaints promptly and efficiently.

- Collaborate with other departments to ensure seamless service delivery.

- Promote the hotel's loyalty program and offer additional services to guests.

Qualifications:

- Bilingual (English and Spanish)

- Experience with Opera Cloud or similar systems

- Previous experience in a reception or front desk role

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment and multitask

Benefits:

- Opportunity to work with a global hospitality company

- Training and development programs to support career growth

- Collaborative and dynamic work environment

Our Commitment to Diversity & Inclusion: We are an inclusive company that values diversity and promotes equal opportunities for all employees.

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## Skills

### Required
- Opera Cloud
- English
- Spanish
- customer service
- interpersonal skills

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161165509-agente-de-recepcion?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)