# Sommelier **Company**: Princesscruises **Location**: New York, New York **Work arrangement**: onsite **Experience**: senior **Job type**: fixed term contract **Category**: Hospitality **Industry**: Travel **Apply**: https://princesscruises.pinpointhq.com/en/postings/3dfbca18-1dca-4798-ad24-36c1e104e391?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_3a49fea0-750 ## Description Set a course for adventure with Princess Cruises, the employer of choice in the cruise industry. As a Sommelier, you will be responsible for providing exceptional wine service to guests, exceeding restaurant-defined targets, and promoting integration of Medallion Class products and services. Key responsibilities include: - Consistently exceeds Restaurant defined targets by driving a personalized guest and teammate centric culture, reducing friction points and mitigating negative surprises. - Assist guests during the dining hours with wine recommendations, service and selections for perfect pairings with their meals. - Actively ensures that beverage service teammates in the assigned dining locations are working together as company ambassadors and making a positive and professional impression at all times. - Promotes and ensures integration of Medallion Class products, services and applications. - Hosts and ensures proper set-up of all wine tastings. Works closely with Culinary and Dining teams on wine and food pairing dinners and special events, as instructed by the F & B Director. - Maintain all wine storage area inventory, updated and reconciled with physical inventory. - Drives the Service Excellence culture and platform by continually reviewing guest comments and feedback, as well as circulating in assigned areas, to ensure satisfaction. - Responsible for achieving and exceeding guest satisfaction standards and rating for wine service consistent with company goals. Personally gets involved with handling guest concerns. - Ensures that all guest orders are processed promptly and accurately through the onboard POS system. - Confirms all charges on company accounts are processed correctly and in a timely manner, and any inconsistencies are escalated to senior management. - Accountable for all wine stock held in the assigned location. - Monitors all wine sales & promotions and ensures teammates are actively promoting sales while maintaining a guest-centric approach. - Owns their experience areas and oversees the implementation and execution of our wine program in alignment with the Princess Cruises standards for consistency in the guest experience. - Conducts daily/weekly wine training for all front-of-house ranks in the Food & Beverage department. - Ensures cleanliness and proper storage is maintained in the wine cellar and the wine displays as per public health standards. - Promptly performs all other job duties as assigned by senior management. This role requires: - Extensive working wine knowledge with a WSET, ISG, CMS or SWE certification. - Minimum of 2 years’ experience being part of a beverage service operation is required (Four star and above preferred: Hotel Resort or Restaurant); or one year of experience being part of a beverage service operation on a cruise ship is recommended. - Exceptional communication and interpersonal skills. - Excellent computer software skills required (Word; Excel; Outlook etc.). - Ability to speak and write English fluently. Proficiency in at least one of the following languages would be an advantage - Spanish, French, Italian or German. - Ability to interact with others in a culturally diverse and dynamic environment. - Extensive knowledge of varying wine and beverage brands, trends and quality. - Knowledge of new and old-world wines, including food and wine pairing, with the capability to conduct wine tasting sessions for large groups of guests, officers and/or teammates. - The ability to train other members of the Food & Beverage Team on making wine recommendations and on correct service standards. Benefits include: - A competitive salary package. - Your own comfortable double cabin - your private space to relax and recharge. - Company-paid travel to and from the ship, so you can focus on the journey ahead. - Access to exclusive areas and benefits onboard (depending on the rank and occupational group). - A vibrant recreation and welfare program designed to support your well-being and work-life balance. - Access to exceptional learning and development opportunities to grow your skills and advance your career. - The chance to travel the world, exploring exciting destinations while doing what you love. - A welcoming, inclusive, and dynamic work environment where your contributions are valued. ## Skills ### Required - Wine knowledge - WSET, ISG, CMS or SWE certification - Excellent communication and interpersonal skills - Computer software skills (Word; Excel; Outlook etc.) - English fluency ### Nice to have - Spanish - French - Italian - German --- Source: [Apply at princesscruises.pinpointhq.com](https://princesscruises.pinpointhq.com/en/postings/3dfbca18-1dca-4798-ad24-36c1e104e391?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)