# Senior Certification Operations Manager

**Company**: Hewlett Packard Enterprise
**Location**: US Remote Worker
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: USD 92,700 - 187,500
**Category**: Operations
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/All-Texas-United-States-of-America/Senior-Certification-Operations-Manager_1212191-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3a2ff1ad-672

## Description

We are seeking a Senior Certification Operations Manager to support the planning, development, launch, maintenance, and retirement of professional certification programs.

The successful candidate will manage certification operations, vendor relationships, program schedules, and cross-functional activities to support consistent program delivery and candidate experience.

**Key Responsibilities**

- Manage certification programs throughout the lifecycle, including planning, development, launch, maintenance, recertification, and retirement.

- Develop and maintain certification roadmaps, release schedules, project plans, and operational processes.

- Coordinate certification activities across internal teams, subject matter experts, and external service providers.

- Monitor program milestones, deliverables, risks, dependencies, and operational performance.

- Identify and implement process improvements to support program efficiency and consistency.

- Partner with stakeholders to align certification programs with product, business, and market requirements.

**Vendor and Partner Management**

- Manage relationships with vendors supporting certification development, exam delivery, psychometrics, certification platforms, digital credentials, localization, and content development.

- Manage vendor contracts, Statements of Work (SOWs), budgets, service-level agreements (SLAs), deliverables, and performance metrics.

- Coordinate activities across multiple vendors to support project timelines, quality requirements, and program objectives.

- Track vendor performance and address operational issues, risks, and escalations as needed.

**Certification Operations**

- Oversee certification management systems, credentialing platforms, and related operational processes.

- Ensure certification requirements, policies, and program updates are accurately implemented across applicable systems and processes.

- Support certification launches, updates, recertification programs, and program changes.

- Maintain operational documentation, procedures, and process requirements.

- Support audits, appeals, exception requests, and certification policy inquiries.

**Candidate Support**

- Serve as an escalation point for candidate inquiries related to exam registration, scheduling, testing accommodations, score reporting, certification status, digital credentials, recertification, and program policies.

- Coordinate with testing providers, certification platforms, and internal support teams to investigate and resolve candidate issues.

- Monitor candidate support trends and identify opportunities to improve processes and the candidate experience.

- Develop and maintain candidate-facing procedures, FAQs, and other support documentation.

- Ensure candidate support processes are aligned with applicable certification policies and accessibility requirements.

- Analyze candidate feedback and operational data to identify opportunities for process improvements.

**Basic Qualifications**

- Bachelor's degree in Business, Operations, Education, Information Technology, or a related field, or equivalent relevant experience.

- 5+ years of experience in certification operations, credentialing programs, technical training, learning program management, or a related field.

- Experience working with certification tools and testing providers, preferably Pearson VUE, Credly and Alpine Cert Metrics.

- Experience managing external vendors or service providers.

- Experience managing multiple projects, programs, or operational initiatives.

- Experience coordinating activities across cross-functional teams and stakeholders.

- Experience developing and maintaining project plans, schedules, processes, and documentation.

- Strong written and verbal communication skills.

- Strong organizational, analytical, and problem-solving skills.

- Proficiency with Microsoft 365 and project or program management tools.

**Benefits**

- Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.

- Investment in career development and growth.

- Unconditional inclusion and flexible work arrangements.

## Skills

### Required
- certification operations
- credentialing programs
- technical training
- learning program management
- vendor management
- project management
- Microsoft 365

### Nice to have
- IT certification programs
- exam development processes
- psychometrics
- certification industry practices
- PMP
- Agile
- Scrum

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/All-Texas-United-States-of-America/Senior-Certification-Operations-Manager_1212191-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)