# Support Assistant

**Company**: GDIT
**Location**: Washington, DC
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Salary**: $29.52 - $37.95
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-DC-Washington/Support-Assistant_RQ231681-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3a2c7dc3-92d

## Description

GDIT is hiring a Support Assistant to provide help desk support to end users of government information systems, including Tableau and Salesforce.

The Support Assistant works to identify, triage, and resolve or escalate issues.

**Position Duties:**

- Provide responsive, consistent, and reliable support to a customer base that provides mission critical support.

- Provide Tier 1 support for customer support requests and escalate to development and operations teams when appropriate.

- Perform essential user management tasks such as resolving access issues, processing name changes, and updating email information to facilitate system access.

- Troubleshoot end user issues across designated platforms, triaging to identified resolver groups as needed.

- Log all support requests from help desk inquiries into a ticketing system.

- Work effectively with cross-functional teams to identify and resolve issues.

- Implement various projects, develop work plans, and ensure timely completion as directed by the IT manager.

- Assist new and existing users with acquiring access to systems and databases through email support and use of the Service Console.

**Qualifications:**

- Requires a BA/BS degree in computer science or related field along with 2+ years of customer support experience in a technical environment.

- Exceptional customer service skills are required.

- Strong interpersonal skills for communicating with internal and external personnel of all levels.

- Strong analytical and problem-solving skills.

- Familiarity with Tableau and its functions.

- Ability to multi-task and work independently with minimal supervision.

- Ability to keep sensitive information protected.

- Ability to take direction and remain detail oriented.

**Additional Requirements:**

- This position requires an existing T4 Public Trust or the ability to obtain one.

- This position may require shift hours including weekends and holidays. Shift schedules are based on customer need and are subject to change.

**Benefits:**

- Comprehensive benefits and wellness packages

- 401K with company match

- Competitive pay and paid time off

- Full-flex work week to own your priorities at work and at home

- Award-winning culture of innovation and a military-friendly workplace

## Skills

### Required
- Customer Support
- Microsoft Office
- Standard Operating Procedure (SOP)
- Troubleshooting
- Working Independently
- Tableau

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-DC-Washington/Support-Assistant_RQ231681-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)