# Sales Operations Planning Manager

**Company**: Twilio
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $128,560 - $188,900
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/7702445?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3a1f50c5-1bf

## Description

Join the team as Twilio's next Sales Operations Planning Manager.

We are seeking a Planning Manager to join the Strategic Operations pillar within Sales, Operations and Enablement. We are seeking a data-driven and strategically minded individual to lead our target-setting process and align customer segmentation to organisational objectives.

This role is less about managing schedules and more about defining our 'North Star', ensuring our goals are ambitious, data-driven, and achievable. This individual will help us establish 'best in class' practices for target setting and customer cohorting, drive recommendations for change, and execute those changes flawlessly through cross-functional collaboration.

Responsibilities:

- Strategic Target Setting: Lead the annual and semi-annual target-setting cycles. You will define top-down targets while collaborating with department heads to ensure bottom-up feasibility. You will develop unique target setting methodologies across segments of our business and drive development of targets for each.

- Customer Segmentation Strategy: Lead the development and maintenance of customer segmentation to identify growth opportunities by leveraging various segmentation models (e.g. firmographic, propensity to buy, etc).

- Lifecycle Management: Identify the 'tipping points' in the customer journey to help set targets that encourage customer movement from lower-value to higher-value segments.

- Cross-Functional Alignment: Work with Sales and Finance to ensure that targets and their underlying methodology will enable Twilio to achieve their broader strategic goals.

- Stakeholder Management: Present target proposals to senior leadership, providing data-backed narratives to gain buy-in.

- Continuous Optimisation: Refine the planning process to reduce 'planning lag' and improve the accuracy of our projections.

Qualifications:

- 6+ years of experience in sales operations or revenue operations for a CPaaS organisation.

- Have deep understanding of the key metrics/levers for a GTM organisation (productivity, capacity, top of funnel, pipeline, etc).

- Completed 2 rounds of annual planning within a GTM organisation.

- Strong analytical skills with proficiency in data manipulation and reporting tools.

- Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams.

- Strong project management and process mapping skills, with the ability to distill complex problems into actionable steps.

- Excellent verbal and written communication skills.

- Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities.

## Skills

### Required
- data-driven
- strategically-minded
- target-setting
- customer segmentation
- lifecycle management
- cross-functional alignment
- stakeholder management
- continuous optimisation
- sales operations
- revenue operations
- CPaaS
- GTM
- productivity
- capacity
- top of funnel
- pipeline
- data manipulation
- reporting tools
- project management
- process mapping
- verbal communication
- written communication
- interpersonal skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/7702445?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)