# Spa Coordinator

**Company**: Accor
**Location**: Oradea, BH
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000155450910-spa-coordinator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/spa-coordinator-3a17bd7c-23d/

## Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.

As SPA Supervisor, you will coordinate the daily operations of our spa & wellness center, ensuring high service standards, an excellent guest experience, and efficient team performance in line with Mercure and Accor brand standards.

Responsibilities:

- Spa Operations & Team Coordination:

- Coordinate the daily operations of the spa & wellness center, ensuring smooth workflows and compliance with operational procedures.

- Supervise the spa reception team, therapists, and lifeguards, providing guidance and support to maintain consistent service standards.

- Organize team schedules, daily tasks, opening and closing procedures, and operational handovers.

- Monitor the condition, cleanliness, and readiness of all spa facilities, including swimming pools, saunas, treatment rooms, and fitness areas.

- Guest Experience & Service Standards:

- Welcome guests and provide accurate information about spa facilities, treatments, memberships, and available services.

- Handle guest requests, feedback, and complaints professionally, ensuring timely and effective resolution.

- Ensure a consistent, personalized guest experience in line with Mercure and Accor standards.

- Sales, Revenue & Administration:

- Promote spa treatments, wellness services, memberships, and retail products to maximize revenue opportunities.

- Monitor daily revenue, transactions, occupancy, service utilization, and other key operational indicators.

- Safety, Hygiene & Compliance:

- Ensure compliance with hygiene, health and safety standards, internal procedures, and applicable local regulations.

- Teamwork & Continuous Improvement:

- Work closely with Front Office, Housekeeping, Maintenance, and Food & Beverage to ensure seamless coordination between departments.

- Train and coach team members on operational procedures, guest service, sales techniques, and brand standards.

Benefits:

- The opportunity to contribute to the development of a modern hotel and wellness concept.

- A competitive salary package aligned with your experience and responsibilities.

- Employee benefit card offering discounted rates at Accor hotels worldwide.

- Learning programs through Accor Academies and international development opportunities.

Qualifications:

- Previous experience in SPA, Front Office, Guest Services, Sales or customer-facing roles is an advantage.

- Hospitality education or hotel experience is a plus but not mandatory.

- Good communication and interpersonal skills.

- Proficiency in Romanian and English (spoken and written); additional languages are an advantage.

- Basic computer skills; experience with hotel PMS systems is a plus.

- Positive attitude, reliability, and strong guest-oriented mindset.

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## Skills

### Required
- Romanian
- English
- communication
- interpersonal skills
- basic computer skills

### Nice to have
- additional languages
- hotel PMS systems
- hospitality education

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000155450910-spa-coordinator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)