# Director, Digital Service Platforms

**Company**: Ford Motor Company
**Location**: Allen Park, MI
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Category**: IT
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q44294

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/67465?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3a0f30e5-f09

## Description

At Ford Motor Company, we're seeking a Director, Digital Service Platforms to lead the charge in transforming the performance, stability, and future-readiness of our expansive digital backbone. This leader will navigate significant complexity across systems and architectures, balancing rock-solid reliability with a relentless drive toward modernization and efficiency.

**Responsibilities**

- Drive the strategic evolution of mission-critical technology systems powering Service Engineering and Operations

- Champion next-generation system architecture and capability roadmaps that anticipate future business needs

- Own the multi-year vision for IT-enabled business transformation, translating emerging needs into a forward-looking technology roadmap

- Build and lead a dynamic demand pipeline,proactively sizing, prioritizing, and sequencing new initiatives to maximize business impact and innovation velocity

- Establish leading-edge metrics and scorecards that measure transformational progress

- Serve as a catalyst with the Digital Repair Strategy team, co-architecting the technology capabilities that will redefine the future state of SE&O operations

- Lead cross-functional efforts to reimagine and measurably improve core business KPIs

- Cultivate a bold, inclusive team culture that attracts top talent and unleashes innovative thinking

- Elevate team capability through ambitious training and development targets that build future-ready skillsets

- Drive meaningful Individual Development Plans that stretch employees toward new competencies and career growth

- Foster a coaching culture rooted in continuous feedback, team empowerment, and process reinvention

**Qualifications**

- BS in MIS, CS, or IT - Masters degree preferred

- Prior experience in systems architecture, IT Governance, vendor/service management, and IT alignment with business processes

- Familiarity and experience with Dealer Operations preferred

- Experience and ability to:

- Lead through influence and collaborate across Ford Customer Service Division functional activities, FCSD Tech (IT), Digital Products, and other Enterprise partners

- Usage of data and customer insights to influence strategic decisions

- 5+ years' experience in leading a larger team (40+) required

**Technical & Systems Competencies**

- Enterprise IT Architecture Knowledge – Understanding of complex, interconnected system landscapes

- Systems Thinking – Ability to see how changes in one system ripple across an interconnected digital ecosystem

- IT Modernization & Digital Transformation Acumen – Familiarity with legacy system migration, cloud strategies, API integration, and platform modernization approaches

- Data & Analytics Fluency – Comfort with KPI dashboards, scorecards, and translating metrics into actionable insight

**Benefits**

- Immediate medical, dental, vision and prescription drug coverage

- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more

- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

- Vehicle discount program for employees and family members and management leases

- Tuition assistance

- Established and active employee resource groups

- Paid time off for individual and team community service

- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

- Paid time off and the option to purchase additional vacation time

## Skills

### Required
- Enterprise IT Architecture
- Systems Thinking
- IT Modernization
- Digital Transformation
- Data & Analytics
- Strategic Planning
- Business Case Development
- Financial/Budget Acumen
- Executive Communication
- Vendor/Partner Management
- Change Management
- Innovation Mindset
- Risk Management
- Agile/Iterative Delivery

### Nice to have
- Dealer Operations
- MIS
- CS
- IT

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