# Process Excellence & Continuous Improvement Lead

**Company**: Howden
**Experience**: senior
**Job type**: permanent
**Salary**: $125,000 - $175,000
**Category**: Operations
**Industry**: Insurance

**Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Home---USA/Process-Excellence---Continuous-Improvement-Lead_R0019474-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3a021f3d-7cf

## Description

We are seeking a Process Excellence & Continuous Improvement Lead to support the design, documentation, and governance of end-to-end operational processes and target operating model elements across the US Retail business.

Reporting to the Head of Continuous Improvement & Change, you will act as a hands-on process and standards leader – driving consistency, enabling scale, and reinforcing operational discipline across teams.

**Responsibilities:**

**Process Design and Standardization**

- Support the design, documentation, and maintenance end-to-end operational processes.

- Develop clear SOPs, process maps, RACI models, and handoffs.

- Ensure processes are scalable, repeatable, and aligned to business strategy and regulatory requirements.

- Partner with business and functional leaders to simplify workflows and eliminate inefficiencies.

**Process Governance**

- Help maintain clear process ownership, documentation, and change control standards.

- Maintain process documentation and ensure updates are reflected accurately and consistently.

- Define KPIs and partner with Operations on measurement and reporting.

- Support audit readiness by ensuring processes are well-documented and consistently executed.

**Adoption and Continuous Improvement**

- Ensure processes, SOPs, and controls are clear, complete and ready for adoption, partnering with Capability & Change on enablement.

- Partner with Capability & Change to support enablement where process changes require training or reinforcement.

- Identify improvement opportunities using operational data, performance metrics, and stakeholder feedback.

- Partner closely with industry practice groups, Operations, Technology, and Learning & Development to align process designs with day-to-day execution.

- Provide practical input to leaders and teams on process clarity, consistency, and operational readiness.

**Requirements:**

- 8+ years of experience in process design, process governance, or operational excellence roles within an insurance brokerage or related financial service environment.

- Strong understanding of brokerage operations, systems (e.g., Epic or other AMS), and core workflows (e.g., client service, policy administration, certificates, billing).

- Proven ability to design, document, and govern end-to-end operational processes that improve efficiency, consistency, and control.

- Bachelor’s degree in Business, Operations, or related field.

- Lean, Six Sigma, or similar continuous improvement training is a plus.

- Experience with process mapping and documentation tools is an advantage.

**What we offer:**

- The expected base salary range for this role is $125,000 - $175,000; actual base salary will be determined based on factors including candidate experience and work location.

- In addition to a competitive base salary, employees are eligible to receive a discretionary bonus.

- Howden also offers a variety of benefits and programs, subject to eligibility, including:

- Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts

- 401(k) retirement plan

- Flexible Paid Time Off and paid parental leave

- Life and Disability insurance

## Skills

### Required
- process design
- process governance
- operational excellence
- insurance brokerage
- brokerage operations
- policy administration

### Nice to have
- Lean
- Six Sigma
- process mapping
- documentation tools

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Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Home---USA/Process-Excellence---Continuous-Improvement-Lead_R0019474-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)