# Technical Support Engineer (TSE) Intern

**Company**: Tanium
**Location**: Addison, TX
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: internship
**Salary**: $27.00
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/tanium/jobs/8176322?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_39eb7c69-470

## Description

As a Tanium Technical Support Engineer (TSE) Intern, you will support Tanium's world-class customer organization, responsible for the satisfaction & retention of enterprise customers.

You will work with a 1:1 mentor TSE to resolve technical issues, answer technical questions, and conduct root cause analysis on live production implementations of Tanium.

Responsibilities include:

- Working with a 1:1 mentor TSE on real-world customer problems in security, operations, asset management, & risk management.

- Contributing to triaging technical issues, engaging with customers, and conducting root cause analysis.

- Supporting efforts in security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), & general automation.

- Assisting customers with Tanium platform/module upgrades.

- Partnering with other TSEs to assist with their assigned cases.

- Shaping, executing & delivering special projects with peer interns that directly impact Tanium.

- Acquiring a deep understanding of how Tanium's technology works and how to support, operate & integrate it.

- Learning how to document best practices, track activity, document root causes, & complete accurate reports.

- Rigorously testing Tanium's product in a home lab environment.

Requirements:

- Authorization to work in the U.S. now & in the future.

- Availability to work full-time from June 7, 2027 – August 13, 2027.

- Undergraduate student currently enrolled in a college or university.

- Eligible graduation dates: December 2027 or Spring 2028.

- GPA of 3.5 or above.

- Some experience with endpoints, networking or operating systems/servers.

- Love for creating an amazing customer experience.

- Ability to work independently with good judgement and attention to detail.

- IT Helpdesk experience preferred.

- Other experience working with customers is a plus.

Benefits:

- Hourly rate of $27.00.

- 401k matching.

- Monthly allowance for communications reimbursement.

- 5 days of volunteer time off (VTO) after 90 days of employment.

## Skills

### Required
- endpoints
- networking
- operating systems/servers
- customer experience

### Nice to have
- IT Helpdesk experience
- experience working with customers

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/tanium/jobs/8176322?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)