# Demand Management Analyst

**Company**: Wise
**Location**: Tallinn
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Wise/744000136794784-demand-management-analyst?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_39e8c5a0-6ec

## Description

As a Demand Management Analyst at Wise, you will play a critical role in creating a new network for the world's money. You will be responsible for transforming fragmented demand signals into structured, forecast-ready inputs to support headcount planning and SLA performance.

**Demand Strategy & Governance**

- Enforce the "No DM Sign-off, No Launch" governance policy to ensure operational readiness.

- Lead the structured intake of demand drivers into a centralized Source of Truth (SOT).

- Develop and implement a Tier Framework to classify drivers based on volume impact and required lead times.

- Act as the primary point of contact for senior leaders to negotiate launch timelines and challenge high-level assumptions with data.

- Analyze and navigate historical data to validate and challenge forecasting assumptions.

**Analytical Modeling, AI & Capacity Integration**

- Translate validated demand forecasts into specific headcount, FTE, and skill-based capacity requirements.

- Perform high-rigor "What-If" scenario modeling to evaluate the SLA and cost impact of launch delays or volume spikes.

- Execute advanced data extraction using SQL to perform cohort analysis and validate volume estimates.

- Collaborate with capacity planning to ensure all constraints and sensitivities are understood.

- Leverage generative AI and large language models to accelerate data extraction workflows and automate documentation.

**Monitoring, Attribution & RCA**

- Lead post-launch monitoring to track actual volume vs. expected impact.

- Conduct structured Root Cause Analysis (RCA) on variance between forecasts and actuals.

- Develop custom LookML models and automated dashboards to monitor demand driver workload in real-time.

**Mentorship & Continuous Improvement**

- Provide day-to-day coaching and mentorship to junior team members.

- Review work outputs to ensure scheduling hygiene and risk awareness.

- Drive the transition toward automated, machine-learning-driven demand forecasting.

**Qualifications**

- 3–5 years of hands-on experience in Workforce Management, Demand Planning or Capacity Planning.

- Advanced proficiency in Excel/Google Sheets and SQL.

- Professional fluency in English; additional operational languages are a plus.

- Ability to implement advanced statistical methods for time-series forecasting.

- Expertise in understanding and transforming demand signals into forecast-ready inputs.

## Skills

### Required
- Excel
- Google Sheets
- SQL
- statistical methods
- time-series forecasting
- demand planning
- capacity planning

### Nice to have
- AI
- machine learning
- LookML
- data extraction

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000136794784-demand-management-analyst?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)