# HPC & AI Hardware - Engineering Resolution Engineer

**Company**: Hewlett Packard Enterprise
**Location**: Bristol
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bristol-Avon-United-Kingdom/HPC---AI-Hardware---Engineering-Resolution-Engineer_1210821-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_39d8cef4-451

## Description

Hewlett Packard Enterprise is seeking a talented and customer-focused HPC & AI Hardware - Engineering Resolution Engineer to join our expert support organisation.

This is an exciting opportunity to work on cutting-edge High Performance Computing (HPC) and Artificial Intelligence (AI) platforms, supporting complex hardware environments and helping customers maximise the value of their technology investments.

As an HPC & AI Hardware - Engineering Resolution Engineer, you will be responsible for diagnosing, troubleshooting, and resolving complex hardware issues across HPC and AI environments.

Working closely with customers, engineering teams, manufacturing, R&D, and support organisations, you will play a key role in ensuring reliable system performance and delivering exceptional customer experiences.

**Responsibilities**

- Investigate, diagnose, and resolve complex hardware-related issues in HPC and AI environments.

- Perform root cause analysis and develop effective corrective actions.

- Support customers throughout the entire lifecycle of a service issue, from initial diagnosis through to resolution.

- Analyse system hardware, interconnect, and infrastructure issues.

- Provide technical guidance, workarounds, and permanent solutions where possible.

- Work closely with Global Remote Support, Manufacturing, Testing, Training, Publications, Support Planning, and R&D teams.

- Manage escalations to engineering and development teams, ensuring issues are accurately documented and communicated.

- Support both HPE and third-party hardware solutions within customer environments.

- Maintain detailed case documentation and provide timely updates to customers and internal stakeholders.

- Assist with break-fix management through remote troubleshooting and on-site repair coordination.

- Participate in a rotating on-call schedule providing 24x7 support coverage.

- Travel periodically to support customer installations, training activities, and remote systems.

**Requirements**

- Bachelor's Degree, Associate Degree, or equivalent experience in Mechanical Engineering, Electrical Engineering, Computer Science, or a related discipline.

- Typically 5-8 years of relevant experience, ideally within an HPC, AI, or enterprise technology environment.

- Strong knowledge of Linux and Unix operating systems.

- Experience maintaining hardware and software systems.

- Familiarity with diagnostic and debugging tools used for problem isolation.

- Strong analytical and troubleshooting skills.

- Excellent written and verbal communication skills in English.

- Ability to work effectively under pressure whilst managing multiple priorities.

- Experience gathering, analysing, and documenting technical data to support issue resolution.

- Ability to work collaboratively with global teams and technical specialists.

- Strong customer-facing and relationship management skills.

**Benefits**

- Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.

- Ongoing training, development, and career progression opportunities.

- Collaborative culture focused on innovation, customer success, and technical excellence.

## Skills

### Required
- Linux
- Unix
- hardware engineering
- troubleshooting
- analytical skills
- communication skills

### Nice to have
- HPC infrastructure
- hardware platforms
- enterprise server
- storage
- networking environments
- air and liquid cooling technologies
- water chemistry knowledge

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bristol-Avon-United-Kingdom/HPC---AI-Hardware---Engineering-Resolution-Engineer_1210821-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)