# Agent de Réservation (H/F/X)

**Company**: AccorHotel
**Location**: Paris, IDF
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161065358-agent-de-reservation-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/agent-de-r-servation-h-f-x-39d0a3fd-399/

## Description

Molitor is an iconic venue in Paris, part of the M Gallery Hotel Collection by Accor. The Reservation Agent ensures seamless communication between departments related to accommodation, guaranteeing a personalised and smooth customer experience.

Responsibilities:

- Manage bookings, providing excellent customer service and anticipating needs

- Coordinate with teams to ensure high-quality service and resolve issues promptly

- Monitor and follow up on client stays, ensuring satisfaction and loyalty

- Handle phone calls, emails, and messages efficiently

- Collaborate with other departments to provide a cohesive experience

Requirements:

- Previous experience in reception or reservations

- Proficiency in French, English, and a third language

- Familiarity with OPERA, TARS, Seven Rooms, Spa Booker, and DUVE software

- Excellent communication and interpersonal skills

- Ability to work autonomously and as part of a team

Benefits:

- Competitive monthly salary

- 13th month paid in June and November

- Meal allowance

- Profit-sharing and savings plan

- Various bonuses (sales, challenges, etc.)

- Co-optation bonus

- 75% reimbursement of Navigo pass

- Health and life insurance

- Free overnight stay for two people

- Continuous working hours

- Access to collective sports courses

- Discounts with Accor's ALL Heartists card

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## Skills

### Required
- French
- English
- OPERA
- TARS
- Seven Rooms
- Spa Booker
- DUVE

### Nice to have
- third language

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161065358-agent-de-reservation-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)