# ServiceNow Data and CMDB Specialist **Company**: Hogan Lovells **Experience**: senior **Job type**: full-time **Category**: IT **Industry**: Consulting **Apply**: https://hoganlovells.wd3.myworkdayjobs.com/en-US/Search/job/Johannesburg-GBC/ServiceNow-Data-and-CMDB-Specialist_R269536-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_39b2a9c0-225 ## Description We are seeking a ServiceNow Data and CMDB Specialist to join our team. The successful candidate will be responsible for the governance, quality, and ongoing development of data held within the ServiceNow platform, with particular responsibility for the Configuration Management Database (CMDB), service data, and reporting and insight delivered through or sourced from ServiceNow. The role makes sure Configuration Items (CIs), their relationships, and supporting service data are accurate, complete, and kept up to date. This provides a reliable source of information for service management processes, operational decision-making, risk management, automation, and the introduction of new services and technologies. The role also oversees the quality of data supplied to ServiceNow by other systems. Working with source system owners and integration teams, the role holder establishes clear ownership, agreed data standards, and appropriate controls. They do not own the source systems but are responsible for identifying and coordinating the resolution of issues that affect the quality of data used within ServiceNow. **Key Responsibilities:** - Own the governance, quality, and ongoing maturity of the ServiceNow CMDB, making sure CI data and relationships are accurate, complete, current, and fit for purpose. - Own the service mapping data model, governance, and quality standards, working with service owners and Platform Engineering to make sure business applications, application services, technical services, and supporting infrastructure are recorded and related at the appropriate level. - Work with service, application, infrastructure, and data owners to agree ownership, data requirements, and responsibilities for maintaining configuration and service data. - Monitor CMDB health through regular data-quality reviews covering completeness, correctness, compliance, duplication, stale records, and missing or inaccurate relationships. - Establish governance standards for data supplied to ServiceNow by other systems, including authoritative sources, ownership, definitions, quality expectations, and frequency of updates. - Work with source-system owners and integration teams to understand how data moves between systems, monitor and reconcile data received through inbound feeds and integrations, and coordinate corrective action where issues are found. - Consider data-governance requirements when new integrations, services, and automation are being designed, and work with the Principal ServiceNow Developer, ServiceNow Solutions Developer, and Senior ServiceNow Platform Specialist to make sure integrations, discovery sources, imports, and automated feeds update ServiceNow data correctly. - Define and validate CMDB and data requirements for platform changes and integrations, and support the effective use of ServiceNow Discovery, Service Mapping, and other tools used to populate and maintain the CMDB. - Work with asset owners to maintain appropriate alignment between configuration and asset data, without taking ownership of the underlying asset-management processes. - Represent CMDB, data-governance, and reporting considerations in relevant project, design, and change discussions, and promote the effective use of CMDB and service data across Incident, Problem, Change, Asset, and other relevant ServiceNow processes. - Own the standards and governance for ServiceNow reporting, and develop shared, cross-platform, and management reports, dashboards, and performance measures. - Agree definitions and calculation methods for key performance indicators and operational measures, validate reporting against the underlying data before it is released or materially changed, and analyse platform and service-management data to identify trends, risks, and opportunities for improvement. **Skills & Experience:** - Typically, at least five years' relevant ServiceNow experience, including practical experience in CMDB, configuration management, and platform data. - Strong working knowledge of ServiceNow CMDB, including CI classes, relationships, lifecycle management, data quality, and governance. - Good understanding of CSDM and how service, application, and infrastructure data should be structured and related within ServiceNow. - Experience of ServiceNow Discovery, Service Mapping, Identification, and Reconciliation Engine principles, imports, and integration data sources. - Hands-on experience maintaining or improving a CMDB within a medium-to-large organisation. - Practical experience creating ServiceNow reports and dashboards, turning business requirements into meaningful measures, and checking that reports, dashboards, and performance measures are accurate. - Good understanding of data models, data relationships, data ownership, authoritative sources, and data-quality management. - Experience of Power BI, Microsoft Fabric, SQL, or another reporting and analytics tool. - Good understanding of IT service management and how reliable configuration and service data supports Incident, Problem, Change, Asset, and Service Level Management. **Qualifications:** - Relevant practical ServiceNow CMDB, data-governance, and reporting experience is more important than holding every listed qualification. - ServiceNow Certified System Administrator certification or equivalent practical platform experience would be beneficial. - ServiceNow training or certification relating to CMDB, CSDM, Discovery, Service Mapping, Performance Analytics, or reporting would be beneficial. **Skills:** - Clear written and verbal communication skills, with the ability to explain data, CMDB, and reporting concepts to technical and non-technical audiences. - Builds positive and collaborative relationships across the firm and adapts their communication to suit the audience. - Takes ownership, follows through on agreed actions, and uses evidence and sound judgement when making decisions or recommendations. - Acts with integrity when managing data, presenting results, and raising risks or areas of non-compliance. - Responds positively to change and looks for practical ways to improve the quality and value of ServiceNow data and reporting. - Shares knowledge and helps colleagues make effective use of ServiceNow data and reporting, contributing to a supportive workplace where people can perform at their best. ## Skills ### Required - ServiceNow - CMDB - configuration management - data governance - reporting - analytics - Power BI - Microsoft Fabric - SQL ### Nice to have - ServiceNow Certified System Administrator - ServiceNow training or certification relating to CMDB, CSDM, Discovery, Service Mapping, Performance Analytics, or reporting --- Source: [Apply at hoganlovells.wd3.myworkdayjobs.com](https://hoganlovells.wd3.myworkdayjobs.com/en-US/Search/job/Johannesburg-GBC/ServiceNow-Data-and-CMDB-Specialist_R269536-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)