# TRICARE Beneficiary Services Representative (BSR)

**Company**: Leidos
**Location**: Sigonella
**Salary**: $32,000
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Catania-Sicily-Italy/TRICARE-Beneficiary-Services-Representative---Sigonella--Italy_R-00190114-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_39af4c0b-a93

## Description

Make a Difference – Join Our Leidos TRICARE Team in Sigonella, Italy!

We are seeking a TRICARE Beneficiary Services Representative (BSR) to support active-duty military members and their families. As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

**Responsibilities:**

- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis

- Process primary care manager (PCM) changes according to Military Treatment Facility (MTF) guidelines

- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone

- Provide basic claims status updates and support

- Conduct informational sessions for various events

- Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems

- Assess and escalate issues as needed for proper resolution

- Comply with all HIPAA regulations and maintain confidentiality of Protected Health Information (PHI)

- Collaborate with and support team members

**Requirements:**

- Bachelor's degree in a related field OR associate's degree in a related field with 4 years of health-related experience OR major certification in a related field with 4 years of health-related experience OR high school diploma with 8 years of health-related experience

- U.S. citizenship

- SOFA/Command-sponsored status as a dependent of an active-duty service member, DoD employee, or U.S. contractor supporting the DoD

- Must have a Missione Visa and Soggiorno permit

- Eligible to obtain and maintain ADP IT III clearance (non-sensitive position, tier 1)

- 3+ years of customer service experience

- Fluent in English with strong written and oral communication

- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

- Effective at delivering presentations

- Ability to tactfully communicate with others, both in person and on the phone

- Self-starter, able to work independently and with minimal supervision

- Strong organizational, time management, and multitasking abilities

- High attention to detail

**Preferred Qualifications:**

- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis

- Work background in U.S. military healthcare delivery system or civilian managed care, medical or clinical environment, MHS Genesis or civilian healthcare systems, medical claims

**Salary:** $32,000 per year

## Skills

### Required
- Microsoft Office
- customer service
- communication
- organizational skills
- time management
- multitasking

### Nice to have
- TRICARE Overseas Program
- Defense Enrollment Eligibility Reporting System (DEERS)
- DOES
- MHS Genesis
- U.S. military healthcare delivery system
- civilian managed care
- medical or clinical environment
- medical claims

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Catania-Sicily-Italy/TRICARE-Beneficiary-Services-Representative---Sigonella--Italy_R-00190114-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)