# Consultant Specialist, Client Success Manager

**Company**: Visa
**Location**: Toronto
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/CA---Toronto-Canada/Manager_REF089663W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_39aaaf77-c46

## Description

The Consultant Specialist, Client Success Manager is a client-facing individual contributor role, acting as a subject-matter expert across client operations, execution, and performance optimization for Sponsor Bank clients and their fintech ecosystems.

This role supports complex payments environments, enabling new capabilities, driving product adoption, and optimizing client performance across multi-party sponsorship models. The Sr. Consultant brings strong technical and operational expertise and works closely with cross-functional Visa teams to ensure executional excellence and measurable client outcomes.

The role partners closely with Account Teams across Client Services, Sales, Product, Operations, and Risk to drive Client Success outcomes aligned with Visa's strategic priorities. In addition, the role contributes to shaping scalable support and implementation approaches that improve client experience and operational efficiency across the Sponsor Bank segment.

**Key Responsibilities:**

- Lead implementation and adoption of Visa products, coordinating Client and Visa teams to accelerate time to value.

- Understand client goals and success metrics and proactively monitor product adoption, performance, and overall client health.

- Build trusted client relationships and execute Client Success Plans in alignment with the Account Team.

- Orchestrate cross-functional Visa teams to resolve complex issues, optimize client performance, and support major escalations when needed.

- Drive client readiness and engagement through operational reviews, education, training, self-service tools, and communication of key Visa changes.

- Identify opportunities to improve client outcomes by leveraging Visa solutions, industry knowledge, and insights into client pain points.

**Qualifications:**

- 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 0 years of work experience with a PhD.

- Experience analyzing data and translating findings into actionable business recommendations.

- Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).

- Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.

- Experience in communicating complex technical terms and/or processes in business language tailored to client.

- Experience in building client relationships and creating trust-based relations.

- Experience in success planning and building measurable action plans to help clients achieve their business goals.

- Experience in client engagement and communicating clearly and effectively with clients.

- Experience in prioritizing and multi-tasking under deadlines.

- Experience in monitoring client health and liaising with specialist teams as needed.

- Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

**Benefits:** No benefits mentioned in the job posting.

**Visa is an EEO Employer** Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

## Skills

### Required
- Microsoft Office
- data analysis
- client relationship building
- success planning
- client engagement
- prioritizing and multi-tasking
- monitoring client health
- payment industry knowledge

### Nice to have
- Client/Customer Success certifications
- project management certifications
- customer centricity
- proactiveness
- critical thinking
- development of client education and training materials

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/CA---Toronto-Canada/Manager_REF089663W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)