# Senior Product Manager, Service Enablement

**Company**: Ford Energy
**Location**: Dearborn, MI
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $115,500 - $218,100
**Category**: Product Management
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/73364?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-product-manager-service-enablement-398d97a3-084/

## Description

### Senior Product Manager, Service Enablement

Ford Energy is seeking a Senior Product Manager to lead the development of digital service experiences for their battery energy storage products. This role involves shaping the after-sales software and support tools, from commissioning through service and warranty, and advancing agentic AI to deliver faster answers, resolve issues earlier, and reduce the cost to serve.

### Responsibilities

- Shape the digital service experience for Ford Energy's battery energy storage products

- Lead the after-sales software and support tools behind these products, from commissioning through service and warranty

- Build capabilities that customers, field teams, and partners depend on, while advancing agentic AI

- Define the roadmap for digital tools that customers, field service engineers, support agents, and authorized service providers rely on

- Lead the deployment of agentic AI into these products to help customers get answers faster, resolve issues sooner, and deliver measurable impact for the business

- Conduct deep-dive analyses of service case data, work order history, and support interactions to identify friction points, process bottlenecks, and opportunities to reduce time-to-resolution and cost-to-serve

- Orchestrate cross-functional delivery by translating product vision into clear product definitions and technical requirements

- Implement AI-powered feedback loops into the product management process to monitor customer feedback, identify user friction, and prioritize improvements

- Synthesize customer insights and feedback, technical constraints, and financial projections into high-impact recommendations for executive leadership

### Qualifications

- 10+ years of progressive growth and experience leading Product Management in large-scale environments

- 5+ years of experience leading digital product development or AI-enabled products from planning through launch and improvements

- 5+ years of demonstrated ability to achieve strategic goals in an innovative and fast-paced environment

- 3+ years of experience building systems where AI operates autonomously

- 3+ years of product management experience, including substantial ownership of 0-to-1 digital product development

- 1+ year of experience shipping AI or ML-enabled product features

- Strong communication, leadership, and customer-focused skills

### Benefits

- Immediate medical, dental, vision, and prescription drug coverage

- Paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more

- Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more

- Vehicle discount program for employees and family members

- Tuition assistance

- Established and active employee resource groups

- Paid time off for individual and team community service

- Generous vacation time, sick/personal time, and paid holidays

### Salary

- $115,500 - $218,100 per year

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## Skills

### Required
- Product Management
- AI
- Digital Product Development
- Leadership
- Communication

### Nice to have
- After-sales service
- Field service management
- Customer support platforms
- Warranty operations
- Energy storage
- EV charging
- Distributed energy systems

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