# Program Manager, Housing Counseling

**Company**: International Rescue Committee (IRC)
**Location**: New York, NY
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $60,000-75,000/yr
**Category**: Social Care
**Industry**: Non-Profit

**Apply**: https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/New-York-NY-HQ-USA/Housing-Counseling-Program-Manager_JR00006008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/program-manager-housing-counseling-396decc2-b39/

## Description

The Program Manager, Housing Counseling provides technical and administrative support for the development of network-wide Housing Counseling toolkits, curricula, guidelines, and Standard Operating Procedures (SOPs) that build IRC's capacity to deliver and sustain housing counseling services under IRC's Housing and Urban Development (HUD) Housing Counseling Multi-State Organization (MSO).

Responsibilities:

- Draft and update Housing Counseling curricula, toolkits, and SOPs aligned with HUD regulations and guidance.

- Prepare client-facing housing counseling curriculum materials for in-person counseling and workshop, plus online LMS platforms.

- Maintain and update Resource Navigation tools that map available local, state, and federal housing stabilization, homelessness prevention, and rental assistance resources across the network.

- Help plan and facilitate Housing Counseling and counselor certification training, as well as other IRC housing training, peer learning, and knowledge-sharing opportunities across the network.

- Serve as a first point of contact for day-to-day operational questions, providing technical assistance to support offices in launching, expanding, and sustaining housing counseling programming and other IRC housing programs and their requirements.

- Respond to office requests for guidance on housing counseling program design, documentation, and compliance, applying established HUD requirements and IRC guidance, and escalating complex or ambiguous cases as needed.

- Collaborate with the HQ Housing Team, HQ Economic Empowerment Team, Resettlement colleagues, and other HQ departments to support the alignment of housing counseling programming with IRC's broader housing and resettlement strategy.

- Support data collection, outcome tracking, and HUD-required reporting, and contribute to housing related grant proposals, donor reports and applications.

- Draft standardized practices and quality assurance protocols that align affiliate housing counseling practice with HUD Housing Counseling Program requirements.

- Monitor changes to HUD Housing Counseling Program regulations and guidance, flag their implications for the network, and update network tools, curricula, and training materials as directed.

Requirements:

- Bachelor's degree required; Master's degree in Social Work, Urban Planning, Public Policy and Administration, or a related field preferred.

- HUD Housing Counselor Certification strongly preferred, or ability to obtain within 90 days of hire.

- Minimum of 2-3 years of relevant professional experience in housing counseling, affordable housing programs, or housing case management.

- Demonstrated ability to draft, adapt, and facilitate curricula, toolkits, and training materials for adult learners across diverse organizational contexts.

- Excellent project management and organizational skills, with experience supporting multi-site or multi-state initiatives.

- Proficiency in Microsoft Office required; familiarity with types of AI solutions for operational productivity and accuracy required.

Benefits:

- Competitive salary ($60,000-75,000/yr)

- Comprehensive and competitive benefits package, including 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance, dental, and vision insurance, flexible spending accounts, a 403(b) retirement savings plan with employer match, disability and life insurance, and an Employee Assistance Program (EAP).

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## Skills

### Required
- HUD Housing Counseling Program
- Microsoft Office
- project management
- organizational skills

### Nice to have
- HUD Housing Counselor Certification
- experience working with refugee, immigrant, or other underserved populations

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