# Delivery Lead (Intelligence Community), Public Sector

**Company**: Scale AI
**Location**: Columbia, MD
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $166,400-$242,000 USD
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q112629176

**Apply**: https://job-boards.greenhouse.io/scaleai/jobs/4714087005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_39591aaf-551

## Description

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions.

We're hiring a delivery lead to spearhead contract execution for a critical national security customer. As leader within our Public Sector Delivery team, you will own the account plan, manage day-to-day execution for a flagship customer, and ensure an incredible customer experience. You are the ultimate all-rounder, a hybrid customer success, people influencer, and technical program manager.

Responsibilities:

- Manage customer relationships from executive to end-user

- Work with national security & intelligence community customers to scope agentic workflow use cases

- Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives

- Lead with a 'whatever-it-takes' mentality, proactively identifying customer needs and operator pain points

- Oversee onboarding and successful implementation of customer accounts

Requirements:

- Active TS/SCI clearance with full-scope polygraph (FSP)

- 10+ years of work experience in stakeholder management or customer-facing role

- Familiarity with the U.S. intelligence community and national security apparatus

- Basic understanding of ML operations process, including GenAI data labeling, training, and test & evaluation

- Track record of structured, analytics-driven problem solving

- Excellent verbal and written communication skills

- High cross-functional influence and EQ

- Willingness to be onsite with a customer in vicinity of Columbia, MD 3+ days per week and able to travel at least 25% of the time

Nice to have:

- Professional experience in a customer-facing technical program management role

- Prior experience managing technical customers

- Technical degree in computer science, engineering, or related field

- Prior experience owning the technical implementation of solutions to the government

- Proficiency in Python, SQL or other programming languages

Benefits:

- Comprehensive health, dental and vision coverage

- Retirement benefits

- Learning and development stipend

- Generous PTO

- Commuter stipend (may be eligible)

## Skills

### Required
- stakeholder management
- customer-facing
- ML operations
- problem solving
- communication
- influence
- EQ
- TS/SCI clearance

### Nice to have
- Python
- SQL
- computer science
- engineering
- technical program management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/scaleai/jobs/4714087005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)