# Senior Corporate Account Handler/Team Lead **Company**: Howden **Experience**: senior **Category**: Insurance **Industry**: Insurance **Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Bristol/Senior-Corporate-Account-Handler--Team-Lead_R0018906-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_393cba58-47c ## Description Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. The Senior Corporate Account Handler/Team Lead will combine high-level corporate client handling with day-to-day leadership of the Bristol Corporate Handling Team. They will deliver expert support across new business, renewals and mid-term changes, assist with complex and high-value placements, and ensure clients receive suitable cover and strong pricing. Responsibilities: - Regularly track renewal and new business activity to support effective planning, forecasting and team resourcing. - Supervise the prompt, accurate production of client documentation to ensure it meets service standards and client needs. - Manage market and third-party queries, producing high-quality market documentation that supports effective placement. - Plan and prioritise personal and team activities to ensure objectives, deadlines and service commitments are achieved. - Ensure accurate client records and oversee credit control, liaising with support technicians and IBA where required. - Deliver the Operating Entity's strategy within the team to drive growth, maximise shareholder value and ensure regulatory compliance. - Achieve agreed financial and performance targets for the team. - Provide updates and progress reports to senior management as required. - Support the development and refinement of operational systems and processes. - Manage assigned projects and contribute to wider business initiatives. - Supply accurate, timely management information to support decision-making and performance oversight. - Create innovative, profitable insurance structures and marketing strategies for allocated clients. - Review documentation and provide technical guidance to coach team members and ensure high-quality decision-making. - Work with the team to design appropriate broking solutions aligned to client demands and needs. - Lead the production of Request for Proposal and tender documentation. - Negotiate with insurers to secure the best balance of coverage, service and price. - Maintain delegated authority contracts effectively, ensuring compliance and cost efficiency. - Lead, motivate and develop the team, fostering a high-performance culture that supports individual growth, collaboration and business success. - Drive employee engagement and wellbeing, promoting an inclusive and supportive working environment in line with company values. - Conduct regular performance reviews, coaching sessions and development discussions, providing clear feedback and support to help colleagues achieve their full potential. - Provide day-to-day leadership, managing workloads, resolving issues and supporting the team in delivering exceptional service to clients and stakeholders. - Identify training and development needs across the team and facilitate opportunities to enhance technical knowledge, broking expertise and professional skills. Requirements: - Bring a customer-focused approach, working independently and flexibly to meet tight deadlines. - Combine analytical thinking with an approachable style to build strong, sustainable relationships with colleagues and clients. - Show willingness to learn and support junior team members to help develop the wider team. - Work towards or hold ACII status, which is desirable but not essential. - Hold or work towards the LLMIT qualification where relevant to the role. - Bring extensive experience as a broker, account executive or technical expert within the insurance market. - Operate effectively in a high-pressure, multi-tasking environment. - Demonstrate detailed knowledge of the insurance market and strong understanding of product lines and associated wordings. - Apply advanced understanding of regulatory and legal frameworks relevant to client risk profiles. - Previous people management experience is desirable but not essential; we are equally interested in individuals who have demonstrated leadership potential and are eager to take the next step into a team leadership role. - Demonstrate a passion for coaching, mentoring and developing others, with the ability to inspire high levels of performance and engagement. - Show the confidence to lead by example, influence stakeholders and positively contribute to team culture and performance. - Possess strong interpersonal skills with the ability to support, motivate and build credibility with colleagues at all levels. - Demonstrate the ability to delegate effectively, manage competing priorities and support the delivery of team objectives. - Have a collaborative mindset and a genuine desire to help others succeed, fostering an inclusive and supportive team environment. - Show awareness of data and emerging technologies and how they apply within the insurance environment. - Communicate and negotiate effectively with clients, colleagues and markets. - Demonstrate strategic thinking, planning and business development capability. - Show strong organisational and leadership abilities with high levels of personal integrity. - Make sound decisions and solve problems effectively. What we offer: - A career that you define. - Our successes have all come from someone brave enough to try something new. - We support each other in the small everyday moments and the bigger challenges. - We are determined to make a positive difference at work and beyond. Reasonable adjustments: - We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. - Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. ## Skills ### Required - insurance - broking - client handling - team leadership - regulatory compliance ### Nice to have - ACII status - LLMIT qualification - people management --- Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Bristol/Senior-Corporate-Account-Handler--Team-Lead_R0018906-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)