# Air Operations Associate, Hanoi

**Company**: Flexport
**Location**: Hanoi
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Logistics

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/7742856?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_391793f7-7dc

## Description

## The Opportunity

As an Air Operations Associate, you'll play a key role in ensuring smooth and timely air freight movements for Flexport customers. You'll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments on track.

This role combines hands-on operations, customer service, and documentation work , helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability across the Vietnam gateway.

## Responsibilities

- Execute end-to-end air shipments:

- Receive bookings, contact shippers/consignees and agents to arrange shipments within standard operating procedures.

- Input data into systems to create files, complete MAWB and HAWB, ensure correct and on-time handling of files, file AMS or submit EDI as required.

- Invoice clients/agents on time and check incoming invoices from subcontractors.

- Provide customer service by following up on customer advice/requests or claims and feedback to customers and overseas teams.

- Inform seniors/managers of irregularities or problems requiring assistance and provide feedback on subcontractors' standards and services.

- Ensure compliance with international shipping regulations, company policies, and customer SOPs.

- Handle customer statistics and reports or special requests for system improvements.

- Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.

- Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.

- Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.

- Take ownership: Support teammates and take on additional tasks when needed.

## Requirements

- Bachelor's degree in logistics, supply chain, business, or related fields.

- 1–2 years of experience in air operations or related roles in freight forwarding/logistics.

- Fluent in Vietnamese, with good written and spoken communication skills. Good communication skills in written and spoken English.

- Detail-oriented, structured, and eager to learn about global supply chain operations.

- Customer-focused mindset: respond promptly and professionally to customer needs.

- Flexible and open to working on weekends.

## Benefits

- Deep expertise in air freight operations (imports, exports, intermodal).

- Hands-on exposure to international logistics systems (carriers, customs, warehouses).

- Opportunity to grow into Senior Associate, Team Leader, or Account Management roles as Flexport Vietnam scales.

- Part of a fast-growing international company with training and development from global experts.

## Skills

### Required
- logistics
- supply chain
- air freight operations
- customer service
- data input
- international shipping regulations

### Nice to have
- Vietnamese language
- English language
- communication skills
- problem-solving skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/7742856?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)