# Security Deployment Engineer

**Company**: Cisco
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Security
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Software-Engineer_2019437?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_39117432-515

## Description

Cisco Security Business Group (SBG) is looking for a Security Deployment Engineer in a customer-facing role that focuses on technical leadership, two-way advocacy, and expertise across our security portfolio.

This role combines deep networking and security knowledge with the ability to represent engineering to customers and customers to engineering.

Cisco offers a comprehensive end-to-end security portfolio covering on-premises, cloud, on-device, and hybrid environments - including VPN, zero trust, web inspection in the cloud, firewall, CASB, and DLP.

**Location** Japan-based role. You work from Japan, supporting Japanese enterprise customers in their timezone, with coordination across our English-speaking engineering organization.

**Role** Day-to-day two-way liaison for Japanese enterprise accounts. You represent engineering to the customer and the customer to engineering - with strong customer advocacy throughout.

**Key Responsibilities**

- Lead technical incident discussions for Japanese enterprise accounts, ensuring timely resolution and high customer satisfaction.

- Participate in an on-call rotation to provide critical support and ensure high availability for our enterprise customers as needed.

- Own L2/L3 troubleshooting on VPN, zero trust access, web inspection in the cloud, CASB, DLP, firewall policy, and AWS/Kubernetes connectivity.

- Collect and analyze logs, packet captures, and metrics; build clear escalation packages for engineering and customer-ready summaries from the same facts.

- Support packet capture and basic packet analysis to narrow IPsec tunnel, IPv4/IPv6, DNS, routing, TLS, and policy-related issues before senior escalation.

- Run scripted health checks (Bash/Python): tunnel/IPsec status, DNS paths, IP pool utilization.

- Capture customer configurations and run daily regression checks to confirm everything is working as intended - surfacing issues before they affect the customer environment.

- Assist upgrades and migrations: pre-checks, smoke tests, rollback planning, and bilingual customer communication.

- Use AI tools to speed up log review - always validate before sharing with customer or engineering.

- Document runbooks, known issues, and customer-specific architecture notes.

**Minimum Qualifications**

- Fluent Japanese and English for technical communication (written and spoken).

- Comfortable speaking for both sides: customer-facing updates and engineering-facing escalation write-ups from the same incident.

- Strong customer advocacy - you represent the customer's interests credibly while staying factually accurate with engineering.

- 5-7 years in network/security operations, customer support engineering, or professional services.

- Solid TCP/IP (IPv4/IPv6), DNS, routing, NAT, IPsec tunnels, and TLS fundamentals.

- Familiarity with AWS basics: VPC, subnets, security groups, CloudWatch, hybrid connectivity.

- Packet capture familiarity (Wireshark/tcpdump) and structured troubleshooting.

- Experience with cloud container technologies such as Kubernetes: deployments, services, scaling, basic kubectl troubleshooting.

- Working knowledge of one or more of the following technologies: VPN, zero trust, web inspection in the cloud, CASB, DLP, and firewall policy.

- Bash scripting; Python a plus.

**Preferred Qualifications**

- Hands-on experience with Cisco on-prem or cloud security/networking products.

- Prior TAC, PS, or customer engineering role for SASE or enterprise security vendors.

- Observability exposure (Grafana, Loki, Prometheus or similar).

## Skills

### Required
- TCP/IP
- DNS
- routing
- NAT
- IPsec tunnels
- TLS
- AWS
- Kubernetes
- VPN
- zero trust
- web inspection in the cloud
- CASB
- DLP
- firewall policy
- Bash scripting
- Python
- Japanese

### Nice to have
- Cisco on-prem or cloud security/networking products
- TAC
- PS
- customer engineering role
- SASE
- enterprise security vendors
- Observability

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Software-Engineer_2019437?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)