# AVP - CRM (Full-stack)

**Company**: HSBC
**Location**: Guangzhou, Guangdong
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612157811?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_38b69bae-177

## Description

We are currently seeking an experienced professional to join our team in the role of AVP - CRM.

Principal responsibilities:

- Demonstrate strong ownership, accountability, and communication.

- Deliver campaign automation software and tooling as an individual contributor.

- Apply state-of-the-art AI technologies to solve real business problems.

- Deliver to tight timelines with high quality and a continuous improvement mindset.

- Take ownership of learning and development in partnership with your line manager.

Job accountabilities:

### Customer/ Stakeholder

- Partner with multiple stakeholders to deliver automation toolkit and applications.

- Build a strong understanding of the business domain, strategy, functional priorities, and required technical capabilities.

- Drive innovation individually and within the team to deliver incremental business value.

- Maintain an appropriate level of business and product knowledge.

- Identify and shape AI-driven opportunities with stakeholders, translating business problems into well-defined AI use cases, success measures, and adoption plans.

### Campaign and Project Delivery

- Translate business needs into actionable tasks, functional and technical requirements, and detailed implementation plan.

- Deliver high-quality outcomes through effective planning, stakeholder management, and quality controls.

- Demonstrate strong productivity and reliable delivery.

- Contribute to measurable team process improvement goals.

- Design, develop, and integrate AI components into campaign automation solutions, including prototyping, evaluation, and iteration to meet business outcomes.

### Process Efficiency and Controls

- Produce cost-effective code and well-governed documentation; automate repetitive steps to reduce manual effort and operational risk.

- Implement QA/ QC controls to ensure compliance and continuous improvement.

- Understand relevant policies and standards, and support leadership in applying them through practical governance for tooling development.

### People, Values and Compliance

- Role-model the Group Values: We Value Difference, We Succeed Together, We Take Responsibility, We Get It Done.

- Maintain integrity and comply with HSBC standards on conduct, compliance, and Resilience Risk.

- Complete all required functional and Group/Region-mandated training.

- Support delivery of functional training where required.

Requirements:

- Minimum 8 years of hands-on experience in software engineering, CRM, or data analytics, with demonstrable delivery of production-grade applications (full software development lifecycle).

- PhD or Master’s or Bachelor’s degree in computer science, software engineering, data science, mathematics, statistics, or a related quantitative discipline (or equivalent practical experience).

Technical capability:

- Proven end-to-end engineering experience across:

- Backend services and API development (RESTful design, authentication/authorisation, performance, observability).

- Front-end UI development (responsive design, component-based frameworks).

- Data modelling and persistence (SQL design, CRUD patterns, optimisation).

- Productionisation (CI/CD, environments, monitoring, incident support).

- Strong programming skills in one or more technology of each space of the following (preferred stack):

- Python (FastAPI, Flask, Django) and/ or Java (Spring Boot).

- JavaScript/ TypeScript with React and/ or Vue; solid understanding of web fundamentals including HTML/ CSS and modern application architecture patterns is a plus.

- SQL databases: PostgreSQL / MySQL/ BigQuery.

## Skills

### Required
- Python
- Java
- JavaScript/TypeScript
- React
- Vue
- SQL
- CRM
- Data Analytics
- Software Engineering

### Nice to have
- FastAPI
- Flask
- Django
- Spring Boot
- PostgreSQL
- MySQL
- BigQuery

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612157811?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)