# Senior Executive IT Support Specialist II

**Company**: Electronic Arts
**Location**: Redwood City
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $104,400 - $157,400 USD
**Category**: IT
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/en_US/careers/JobDetail/Senior-Executive-IT-Support-Specialist-II/213725?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_38b51043-72c

## Description

We are hiring a Senior Executive IT Support Specialist II to provide white-glove technology support for EA's Executive Leadership. This role serves as a trusted technical partner to executives and executive assistants, delivering responsive, discreet support across endpoint technology, collaboration platforms, executive meeting spaces, and high-priority events.

This is a hands-on role for someone who combines strong technical expertise with sound judgment and a proactive service mindset. You will resolve complex issues, anticipate risks before they impact productivity, and partner with global and cross-functional teams to ensure a reliable and consistent executive technology experience.

Responsibilities:

- Deliver IT support for executives by troubleshooting devices, software, and enterprise platforms (Windows, macOS, iOS/Android, Microsoft 365, Zoom, Slack, Google Workspace, Intune, Jamf, SCCM) while communicating technical solutions to both technical and non-technical audiences.

- Support and prepare technology for executive meetings and high-visibility events, including Investor meetings, leadership forums, and Executive offsites, ensuring systems are tested, reliable, and ready for live execution.

- Take end-to-end ownership of executive technology issues, including triage, diagnosis, resolution, and communication, coordinating with specialized teams as needed while maintaining accountability through completion.

- Proactively identify risks and potential points of failure, taking action to prevent disruption to executive workflows and ensure a consistently reliable technology experience.

- Document processes, maintain accurate records in ServiceNow, and contribute to knowledge sharing and process improvements that enhance the overall executive support model.

- Partner with global peers, site IT, and cross-functional teams to deliver a consistent and seamless executive support experience across locations.

- Demonstrate strong troubleshooting and diagnostic skills across endpoint devices, operating systems, collaboration platforms, and enterprise technologies.

- Be comfortable operating in high-visibility, time-sensitive environments, exercising sound judgment and maintaining discretion when supporting senior leadership.

- Communicate clearly and effectively with a range of stakeholders, translating technical issues into actionable and understandable solutions.

- Be organized, detail-oriented, and able to manage multiple priorities with urgency and consistency.

What We're Looking For:

We are looking for someone who builds trusted partnerships with executives, assistants, and IT teams to deliver a seamless support experience, owning issues from intake through resolution. You combine strong technical expertise with a proactive service mindset that keeps leaders focused on their priorities, while staying calm under pressure, adapting quickly to changing needs, and exercising sound judgment in sensitive situations.

## Skills

### Required
- Windows
- macOS
- iOS/Android
- Microsoft 365
- Zoom
- Slack
- Google Workspace
- Intune
- Jamf
- SCCM

---

Source: [Apply at jobs.ea.com](https://jobs.ea.com/en_US/careers/JobDetail/Senior-Executive-IT-Support-Specialist-II/213725?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)