# Processing Representative I

**Company**: WSP
**Location**: Costa Mesa, CA
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Salary**: $18/hour
**Category**: Customer Service
**Industry**: Consulting

**Apply**: https://emit.fa.ca3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/97128?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_38b13bbc-eb4

## Description

WSP is currently seeking a Processing Representative I based in Costa Mesa, CA.

The Processing Representative I is responsible for handling all functions related to the posting, reversing, correction, recording, and reporting of payments. This includes incoming mail, payments, customer account updates, and customer inquiries.

Key responsibilities include:

- Promoting positive customer relations with customers and coworkers

- Maintaining a thorough knowledge and understanding of customer service center and operations to assist customers and resolve problems

- Opening, sorting, counting, and batching incoming payment processing mail

- Reviewing and responding to incoming mail inquiries

- Processing and posting mail in payments of registered and unregistered accounts

- Processing and posting mail in payments of unapplied or unidentified payments

- Processing returned mail

- Maintaining customer records by updating account information

- Processing inbound mail which includes payments and account updates

- Assisting with customer service calls and overflow call handling when required

- Consistently meeting established productivity, schedule adherence, and quality standards

- Communicating effectively with a variety of people across various levels both within and outside the organization

- Making positive suggestions on improving and streamlining workflow processes and enhancing profitability

- Developing a strong teamwork ethic

- Following communication procedures, guidelines, and policies

Requirements:

- High school diploma or general education degree (GED)

- Excellent phone etiquette

- Excellent verbal communication skills

- Excellent attendance and punctuality

- Strong interpersonal skills and compassion for customer situations

- Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment

- Ability to read and comprehend normal instructions, correspondence, and memos

- Ability to effectively present information in one-on-one situations to customers, clients, and other employees of the organization

- Ability to apply common sense understanding to carry out detailed written or oral instructions

- Ability to work flexible eight (8) hour shift between 8:00 a.m. to 6:00 p.m. Monday to Friday

- Must be able to pass background and drug screenings

Benefits:

- Comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career, including medical, dental, vision, disability, and life insurance; retirement savings; paid sick leave; paid vacation; paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings

Compensation:

- Expected salary $18/hour

- Additional $0.50/hour for Spanish or Vietnamese speakers

## Skills

### Required
- phone etiquette
- verbal communication
- interpersonal skills
- teamwork
- time management
- Spanish
- Vietnamese

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Source: [Apply at emit.fa.ca3.oraclecloud.com](https://emit.fa.ca3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/97128?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)